Department Operations Lead

MSB Consulting Engineers; Metairie (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

MSB Consulting Engineers, Connectivity Solutions department, seeks an experienced Department Operations Lead to design and continuously improve the operating system, calendars, meetings, and measurement tools, strengthening execution and accountability.

You will translate leadership decisions into clear communications, coordinate performance reviews and development plans, and foster collaboration across engineers and staff while reducing administrative burden.

Qualifications

• 5+ years leading operations in a professional-services or engineering environment.
• Ability to design repeatable processes and operating systems.
• Strong communication and coaching skills for managers and staff.

Responsibilities

• Design, build, and continuously improve the department operating system, including calendars, routines, meetings, action tracking, and tools.
• Convert leadership decisions into clear employee communications and maintain an accessible archive.
• Coordinate annual performance reviews, goal setting, and development plans; monitor progress and ensure follow-through.
• Support manager-employee development rhythms and align processes across teams.

Skills

Operations leadership

Process improvement

Performance management

Cross-functional collaboration

Stakeholder communication

Tools

Project management tools

Job description

Why This Role Exists

Connectivity Solutions is a growing professional-services department with increasing complexity across clients, projects, staffing, and internal operations. Operational excellence depends on consistent systems, clear accountability, trusted relationships, and disciplined execution.

The Department Operations Lead helps build the management infrastructure required to scale the 19-person Connectivity Solutions department. This role creates and improves repeatable operating systems that strengthen execution, resource visibility, communication, people processes, and follow-through while reducing administrative coordination burden on department leadership.

Connectivity Solutions delivers enterprise network engineering, high-density Wi‑Fi, private LTE/5G, and mission‑critical DAS solutions for complex client environments. This position offers an experienced operations professional the opportunity to help a growing technical consulting business scale without sacrificing accountability, employee development, service quality, or operational discipline.

This role is ideal for someone who enjoys bringing order to complexity, can translate loosely defined management needs into practical systems, and builds credibility by improving how busy technical professionals work together.

How We Work at MSB

Success at MSB is measured by both results and how we achieve them. Our Core Values are Lead with Energy, Trust is the Foundation, Own It, Deliver It, Stronger Together, and Enjoy the Journey.

What You’ll Own

This role is expected to identify operational gaps, build practical systems, establish repeatable processes, create useful measures, and continuously improve how the department operates. The emphasis is on creating organizational capability and reliable execution—not simply administering existing routines.

Department Operating Rhythm & Accountability

Design, build, and continuously improve the department operating system, including its annual calendar, management routines, meeting cadence, action tracking, and supporting tools. Create visibility to commitments, identify obstacles or recurring process breakdowns, and reinforce accountability with appropriate follow-through and escalation.

Department Communication Planning

Plan and coordinate recurring department communications, convert leadership decisions into clear employee messages, and maintain an accessible communication archive. Draft routine communications for leadership review and route sensitive, strategic, financial, or personnel matters for approval.

Performance Management & Employee Development Coordination

Coordinate the Annual Performance Review, goal setting, and development‑plan processes; maintain schedules and completion visibility; and improve the supporting workflows. Managers retain responsibility for evaluations, ratings, coaching, promotions, compensation, and performance‑improvement decisions.

Coaching and Career‑Development Rhythm

Support consistent manager‑employee development rhythms by coordinating standard processes,