H&M Store Manager - Willow Grove Park Mall

Hmgroup; Willow Grove (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

H&M Willow Grove seeks an experienced Store Manager to lead the store's omni-channel customer experience and visual standards in line with global guidelines.

You'll drive sales, manage budgets and plans, coach the team, and collaborate with area leadership to optimize performance while ensuring an inclusive culture and compliant operations.

You'll stay informed on fashion trends, competitor activity, and local market dynamics to keep the store competitive and relevant.

Qualifications

• Leadership experience in a store environment.
• Ability to coach and develop a high-performing team.
• Strong communication and collaboration skills.
• Retail management knowledge and customer experience focus.

Responsibilities

• Lead the store team to deliver omni-channel customer experience and uphold visual and commercial standards.
• Drive sales, budgets, and plans; analyze performance and take action to optimize results.
• Develop talent through onboarding, coaching, evaluations, and succession planning.

Skills

Leadership

Team coaching & development

Communication

Retail management

Job description

About the Role

As a Store Manager , you'll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store format location and global & regional strategies. You have the responsibility of leading the full store team to excel. You create an inclusive culture that promotes collaboration and entrepreneurial spirit and are responsible & aware of the store's strengths, opportunities, and competitors. You'll also be the person who analyzes and follows up on sales, creating plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to your store format environment, global guidelines and regional strategies
• Represent yourself and the H&M brand positively during all customer interactions
• Establish, analyze, and follow up on sales & budget goals, and create plans to optimize results
• Ensure personal customer service is provided in all areas of the store, ensuring your team initiates customer interactions, guiding customers through fashion stories and works towards actively selling our products
• Following up that your teams are actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Schedule to budgeted hours plan in line with sales budget and commercial activities
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Be aware of your store strengths and opportunities, identifying commercial opportunities and acting on them.
• Maintain competitor awareness & knowledge
• Manage store maintenance in a cost-efficient way
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
• Ensure good understanding of the local area of your store, customers, competition, and fashion trends

Team & Development

• Responsible for talent and performance management in your store - recruiting, onboarding, upskilling, and developing your team
• Complete performance evaluations and succession planning to support business needs & team
• Retain and share your knowledge and skills with your team
• Strong collaboration with Area team and store leadership team including VMs
• Ensure excellent communication & professionalism
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire - daily/weekly meetings, etc
• Ensure all procedures, routines, security, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

Retail Operations/ Visual & Commercial Execution

• Ensure a clean and tidy sales floor and back of house.
• Ensure high fashion quality, visual and commercial product presentation, with great garment care.
• Ensure good stock levels and provide input on allocation to relevant area or sales market colleagues
• Responsible for & supports with the daily opening & closing of store routines and processes
• Ensure the full garment cycle - from delivery to garment presentation - and fitting room routines are according to our standards, processes, utilizing all tools and technology provided
• Upkeep & following best practices for any in-store OMNI Services & in-store tech services/tools etc (Instore Care App, Click & Collect, Smart Store etc)
• Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global & local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store
• Update & maintenance of BOH areas for all colleagues (key information, health & safety, tidiness etc)

Who You Are

• To be a successful and effective Store Manager, you'll be a strong leader who enjoys taking responsibility for others.
• Confident in team coaching & development. You must be ambitious, an effective communicator, an analytical solution finder, capable of working with numbers & managing statistics.
• Relevant experience working in a leadership position that you can apply to your role
• Retail management and retail operations experience
• Experience collaborating closely with a team

Why You'll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability

We pride ourselves on being a values-driven organization, guided by our 7 unique values that have b