Department Manager - Hanes Mall

H&M; Winston-Salem (NC); On-site; USD 28,791 - 33,117; Full time

Benefits offered by this job

Staff discount

Health insurance

Wellness programs

Retirement plan

Paid time off

Job summary

H&M seeks a Department Manager in Winston-Salem, North Carolina. You will lead your team, ensuring an excellent customer experience through effective operational strategies and visual merchandising.

The role involves analyzing sales and optimizing results while fostering an inclusive and collaborative environment. Strong leadership and retail experience are essential. Benefits include competitive pay and health insurance.

Qualifications

• Strong leadership skills and responsibility for team management.
• Excellent communication and analytical problem-solving abilities.
• Experience in retail department management and driving sales.

Responsibilities

• Lead and support your team in an inclusive culture.
• Ensure excellent operational and visual experience for customers.
• Analyze sales and create plans to optimize results.
• Manage department cost-efficiency and customer service.

Skills

Leadership

Communication

Analytical problem-solving

Customer-centricity

Sales management

Job description

About the Role

As a Department Manager, you’ll lead and support your team, fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit. You’ll ensure an excellent operational and visual experience for the store, customers and colleagues, analyze sales and create plans to optimize results and profits.

Responsibilities

• Responsible for the total OMNI customer experience, ensuring visual and commercial curation according to global guidelines.
• Represent the H&M brand positively during customer interactions.
• Identify and act on commercial opportunities based on department strengths.
• Establish and analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service across all store areas and lead your team in active promotion and selling.
• Promote the Hello Member loyalty app and sustainability initiatives.
• Manage department cost‑efficiency.
• Maintain correct routines in fitting room, checkout, returns, exchanges, and admin processes.
• Keep up‑to‑date on fashion trends, brands, competitors, and relevant influencers.
• Provide product and fashion knowledge to team members.
• Recruit, onboard, manage performance, upskill and develop the team.
• Conduct performance evaluations, succession planning, and share knowledge.
• Collaborate with Visual Merchandiser team and provide feedback.
• Plan and schedule team activities, communicate and motivate daily/weekly.
• Ensure all procedures, routines and legal requirements are followed.
• Open and close the store daily, maintain clean sales floor and back‑of‑house, and manage stock levels.
• Maintain visual presentation, garment care, and fit‑room routines.
• Follow best practice for in‑store OMNI services and technology.
• Ensure correct price signage and consistent pricing perception.

Qualifications

• Strong leadership, ability to take responsibility for others.
• Aspiring, effective communicator, supportive, analytical problem‑solver, comfortable with numbers and stats.
• Achievement‑oriented, motivated by performance and customer centricity.
• Experience managing a retail department and driving sales.

Compensation & Benefits

Compensation: Expected base salary range is $20.90‑$24.04 per hour (non‑exempt, hourly). Benefits include staff discount, health insurance, wellness and family support programs, retirement plan, paid leave, and paid time off.

EEO and Inclusion

We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability, and we are committed to an inclusive and equitable workplace.