Department Manager - Orland Square

H&M; Orland Park (IL); On-site; USD 32,373 - 37,195; Full time

Job summary

H&M in Orland Park is seeking a Department Manager to lead and inspire a team while ensuring an excellent operational and visual experience in the store. You will be responsible for sales analysis, recruitment, and team development, while maintaining the highest standards of fashion presentation.

The ideal candidate is an effective communicator, customer-centric, and ambitious, capable of motivating the team and optimizing results.

Compensation includes an hourly range of $23.50 - $27.00 based on qualifications.

Qualifications

• Strong leader who enjoys taking responsibility for others.
• Ambitious and effective communicator.
• Achievement-oriented and motivated by performance.

Responsibilities

• Ensure excellent operational and visual experience in the store.
• Analyze sales and optimize results.
• Manage recruiting, onboarding, and team development.

Skills

Leadership

Communication

Analytical skills

Customer-centric

Job description

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational & visual experience for your store, customers & colleagues, be aware of your store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Represent yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your department's strengths and identify commercial opportunities and act on them
• Establish & analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers
• Follow up that your team actively promotes our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
• Manage your department in a cost‑efficient way
• Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges
• Ensure all admin routines for people and operations are handled correctly

Fashion & Trend Awareness

• Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
• Ensure your team provides product and fashion knowledge, as well as other relevant information, during customer interactions

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in‑store
• Complete performance evaluations and succession planning to support business & team needs
• Retain and share your knowledge and skills with your team
• Collaborate, plan & work with the in‑store Visual Merchandiser team
• Give & receive feedback with your colleagues to learn, develop & support each other
• Responsible for the team’s planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily or weekly meetings
• Ensure all procedures, routines and legal requirements in all areas of the store are followed
• Participate in relevant onboarding & introduction processes, trainings and courses for your role & future development

Retail Operations / Visual & Commercial Execution

• Secure a clean and tidy sales floor and back‑of‑house including stockroom areas
• Ensure high fashion quality, visual and commercial product presentation, with good garment care
• Secure good stock levels and provide input on allocation to the Area team
• Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and internal routines, using all tools and technology provided
• Upkeep & follow best practice for any in‑store OMNI services & in‑store tech services/tools, such as Instore Care App, Click & Collect, Smart Store, etc.
• Secure a strong balance and maintain price signs in‑store and throughout the sales floor, following global and local guidelines to ensure a consistent price perception
• Update & upkeep of BOH areas for all colleagues (key information, health & safety, tidiness)
• Responsible for opening & closing of store daily

Qualifications

Who You Are

• You are a strong leader who enjoys taking responsibility for others
• You are ambitious, an effective communicator, supportive, an analytical solution‑finder, and capable of working with numbers and managing statistics
• You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric

Additional Information

Compensation: expected base salary range is $23.50 - $27.00 hourly

EEOC Code: SLS

Pay Status: Non‑Exempt, Hourly

*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.