H&M Department Manager - Tacoma Mall

H&M; Tacoma (WA); On-site; USD 36,506 - 38,917; Full time

Benefits offered by this job

Health insurance

Employee discount

401(k) Plan

Paid time off

Wellness programs

Job summary

H&M in Tacoma is seeking a Department Manager to lead the store's operations and team. You will enhance the customer experience, drive sales, and cultivate a collaborative atmosphere while managing daily store routines and visual presentation.

The ideal candidate will possess strong leadership capabilities, analytical skills, and a commitment to customer service, ensuring the team is supported and motivated.

The role offers competitive pay and comprehensive benefits, including health insurance and staff discounts.

Qualifications

• Effective communicator and a supportive leader.
• Strong ability to analyze sales and manage statistics.
• Achievement-oriented and motivated by performance.

Responsibilities

• Lead the department, ensuring a collaborative culture.
• Manage overall customer experience and sales optimization.
• Recruit and develop team members, providing training and evaluation.
• Maintain visual and operational standards in the store.

Skills

Leadership

Analytical skills

Customer-centric approach

Effective communication

Job description

About the Role

As a Department Manager, you will be the leader supporting and encouraging your entire team. By bringing everyone together, you will foster an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational and visual experience for the store, customers, and colleagues. You will be aware of your store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*:

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department’s strengths and identify commercial opportunities and act on them.
• Establish & analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
• Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
• Manage your department in a cost‑efficient way.
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

Fashion & Trend Awareness

• Keep up‑to‑date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in‑store.
• Complete performance evaluations and succession planning to support business & team needs.
• Retain and share your knowledge and skills with your team.
• Collaborate, plan & team‑work with the in‑store Visual Merchandiser team.
• Give & receive feedback with your colleagues to learn, develop & support each other.
• Responsible for the team’s planning & scheduling.
• Regular communication with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Participate in relevant available onboarding & introduction processes, trainings and courses relevant for your role & future development.

Retail Operations / Visual & Commercial Execution

• Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
• Ensure high‑fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to the Area team.
• Ensure the full garment cycle – from delivery to garment presentation – and fitting‑room routines are according to our standards and routines set internally, utilizing all tools and technology provided.
• Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store, etc).
• Secure a strong balance and the maintenance of price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store.
• Updating & upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc).
• Responsible for opening & closing of store daily.

Qualifications

• To be a successful and effective Department Manager, you will be a strong leader who enjoys taking responsibility for others.
• You must be ambitious, an effective communicator, supportive, an analytical solution‑finder, capable of working with numbers and managing statistics.
• You are achievement‑oriented, motivated by performance and competition to be truly customer‑centric.

Benefits

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.

• We pride ourselves on being a values‑driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community, where career growth and aspirations have no limits.
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
• You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS.
• All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound.
• All employees are included in the H&M Incentive Program – HIP.
• In addition to our staff discount, all employees receive: 25% staff discount; medical, pharmacy, vision and dental coverage; employee assistance program; vacation, wellness, holiday and parental pay; 401(k); commuter benefits; health and dependent care FSA; plus additional voluntary benefits.

Compensation

Expected base salary range: $26.50 – $28.25 hourly

EEOC Code: SLS

Pay Status: Non‑Exempt, Hourly

Additional Information

*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.