Department Manager

H&M; Kansas City (MO); On-site; USD 29,466 - 34,770; Full time

Benefits offered by this job

Staff discount on H&M Group brands

Health insurance and wellness programs

401(k) retirement plan

Employee assistance programs

Job summary

An international fashion retailer in Kansas City is looking for a Department Manager who will lead and encourage the team while ensuring an excellent operational and visual experience for customers. The ideal candidate should exhibit strong leadership skills, be customer-centric, and be able to analyze sales data to optimize store performance. This role offers a competitive hourly salary and a supportive work environment focused on growth and inclusion.

Qualifications

• You are a strong leader who enjoys taking responsibility for others.
• You are an analytical solution-finder, capable of working with numbers.
• Motivated by performance and competition.

Responsibilities

• Lead and support your team in creating an inclusive culture.
• Analyze and follow up on sales, optimizing results.
• Ensure customer service is a priority in all areas.

Skills

Strong leadership

Effective communication

Analytical skills

Customer-centric

Job description

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational and visual experience for your store, customers, and colleagues, while staying aware of your store’s strengths, opportunities, and competitors. You will analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department's strengths, identify commercial opportunities, and act on them.
• Establish and analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
• Follow up that your team actively promotes our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Manage your department in a cost‑efficient way.
• Ensure correct routines in fitting room and checkout, including transaction, returns, and exchanges.
• Ensure all administrative routines for both people and operations are handled correctly.

Fashion & Trend Awareness

• Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling, and developing your team in‑store.
• Complete performance evaluations and succession planning to support business and team needs.
• Retain and share your knowledge and skills with your team.
• Collaborate, plan, and work with the in‑store Visual Merchandiser team.
• Give and receive feedback with your colleagues to learn, develop, and support each other.
• Responsible for the team's planning and scheduling.
• Regular communication to store colleagues to inform, motivate, and inspire – daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
• Participate in relevant onboarding and training processes and courses for your role and future development.

Retail Operations / Visual & Commercial Execution

• Secure a clean and tidy sales floor and back‑of‑house including stockrooms.
• Ensure high fashion quality, visual and commercial product presentation, with good garment care.
• Secure good stock levels and provide input on allocation to the Area team.
• Ensure the full garment cycle – from delivery to presentation – and fitting room routines follow internal guidelines and utilize all provided tools and technology.
• Uphold best practice for in‑store OMNI services and technology (Instore Care App, Click & Collect, Smart Store, etc.).
• Secure a strong balance and maintain price signs in‑store and throughout the sales floor according to global and local strategies and requirements.
• Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.).
• Responsible for opening and closing of the store daily.

Qualifications

Who You Are

• You are a strong leader who enjoys taking responsibility for others.
• You are ambitious, an effective communicator, supportive, an analytical solution‑finder, and capable of working with numbers and managing statistics.
• You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success story for over 75 years.
• You’ll have access to Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
• We are an inclusive company where you’re encouraged to be yourself at work.
• You will have access to a large global talent community and unlimited career growth opportunities.
• We support your overall wellbeing with comprehensive benefits, including health insurance, wellness and family support programs, a company‑match retirement plan, paid leave, and a community day.
• Express your personal style with our employee discount at H&M, Other Stories, and COS.

Compensation

Expected base salary range: $21.39 - $25.24 hourly

EEOC Code: SLS

Pay Status: Non‑Exempt, Hourly

Benefits

All H&M Group employees receive a staff discount card usable on all H&M Group brands in stores and online, including H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound. Staff also participate in the H&M Incentive Program – HIP. Additional local markets offer competitive perks and benefits that may vary by country and employment type, including 25% staff discount, medical, pharmacy, vision and dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401(k), commuter benefits, health and dependent care FSA, and voluntary benefits.

Inclusion & Diversity

H&M is part of the H&M Group, which is committed to creating inclusive, diverse, and equitable workplaces. We aim to have a fair and equal recruitment process and encourage a diverse workforce that brings varied perspectives and expertise.

We do not ask applicants to submit cover letters to avoid unintended bias.

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion, one that encourages self‑expression. As an H&M colleague, you’ll be encouraged to be yourself, take new responsibilities from day one, learn life skills, and pursue your big dreams.

EEOC Statement

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at https://hm.ethicspoint.com or use Ask a Question.