Department Manager

H&M

Indianapolis (IN)

On-site

USD 26,146 - 30,844

Full time

14 days+

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Benefits offered by this job

Health insurance

Employee discount

401K

Paid leave

Job summary

A global fashion retailer in Indianapolis is seeking a Department Manager to lead and support a dynamic team. You'll create a collaborative culture that promotes success while ensuring an excellent operational and visual experience for customers. Responsibilities include managing sales strategies, recruiting and developing staff, and maintaining store excellence. The position offers a competitive hourly rate ranging from $18.98 to $22.39, along with diverse benefits including health coverage and employee discounts.

Qualifications

Strong leader who enjoys taking responsibility for others.
Ambitious, effective communicator, supportive and analytical.
Achievement-oriented and motivated by performance.

Responsibilities

Lead, support, and encourage the team for inclusive culture.
Ensure operational excellence and visual experience for the store.
Analyze sales and create plans for optimizing results.
Recruit, onboard, and develop team members in-store.

Skills

Leadership

Communication

Analytical skills

Customer centric

Job description

About the Role

As a Department Manager, you’ll lead, support and encourage your whole team. By bringing everyone together you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping your team and H&M succeed. You’ll ensure an excellent operational and visual experience for your store, customers and colleagues. You’ll be aware of your store’s strengths, opportunities and competitors, analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent the H&M brand positively during customer interactions.
Be aware of and take responsibility for your department's strengths and commercial opportunities and act on them.
Establish and analyze sales and budget goals, creating plans to optimize results.
Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
Ensure frequent promotion of our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Manage your department in a cost‑efficient way.
Maintain correct routines in fitting room and checkout, including transactions, returns and exchanges.
Handle all admin routines for people and operations correctly.

Fashion & Trend Awareness

Keep up‑to‑date with fashion scene, trends, styles, brands, products, competitors and relevant influencers.
Ensure your team provides product and fashion knowledge during customer interactions.

Team & Development

Recruit, onboard, manage performance, upskill and develop your team in‑store.
Complete performance evaluations and succession planning to support business and team needs.
Retain and share your knowledge and skills with your team.
Collaborate, plan and work with the Visual Merchandiser team.
Give and receive feedback with colleagues to learn, develop and support each other.
Plan and schedule the team.
Communicate daily, weekly meetings to motivate and inspire store colleagues.
Ensure all procedures, routines and legal requirements in all areas of the store are followed.
Participate in relevant onboarding and training processes for your role and future development.

Retail Operations / Visual & Commercial Execution

Secure a clean and tidy sales floor and back‑of‑house, including stockroom areas.
Present high‑fashion quality visuals with good garment care.
Maintain good stock levels and provide input on allocation to the Area team.
Ensure the full garment cycle – from delivery to presentation – and fitting‑room routines meet internal standards.
Maintain best practice for OMNI services and in‑store tech tools (Instore Care App, Click & Collect, Smart Store).
Balance and maintain price signs following global and local strategies and requirements.
Update and upkeep BOH areas for all colleagues.
Open and close the store daily.

Qualifications

Strong leader who enjoys taking responsibility for others.
Ambitious, effective communicator, supportive, analytical, comfortable with numbers and statistics.
Achievement‑oriented, motivated by performance and competition; truly customer centric.

Why You’ll Love Working at H&M

We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation and disability.
We pride ourselves on being a values‑driven organization guided by our 7 unique values.
Access to Colleague Resource Groups for community and networking.
Inclusive company encouraging authenticity.
Global talent community with limitless career growth.
Comprehensive benefits: health insurance, wellness and family programs, retirement plan match, paid leave, community day.
Employee discount on H&M, Other Stories and COS.

Additional Information

Compensation: expected base salary range is $18.98-$22.39 hourly**

EEOC Code: SLS

Pay Status: Non‑Exempt, Hourly

*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.

All employees receive a staff discount card, usable on all H&M Group brands in stores and online. Benefits include staff discount, Medical, Pharmacy, Vision, Dental Coverage, Employee Assistance Program, Vacation, Wellness, Holiday and Parental Pay, 401K, Commuter Benefits, Health and Dependent Care FSA, and additional voluntary benefits.

Inclusion & Diversity

H&M is part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. A diverse workforce leads to a positive impact on how we address challenges, how we perceive possibilities and how we relate to our colleagues and customers worldwide. We also strive to have a fair and equal process and kindly ask you not to attach a cover letter in your application as they often contain information that can trigger unintentional biases.

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion, with one ultimate goal: to unleash your self‑expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn life skills, and find new ways to reach your big dreams.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Seniority level