Department Manager: Lead Team & Drive Store Growth

SmartRecruiters, Inc.; Los Angeles (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

25% Staff Discount

Medical, Vision & Dental Coverage

401K

Commuter Benefits

Job summary

H&M is seeking a Department Manager in Los Angeles to lead a diverse store team, champion an inclusive culture and deliver exceptional shopping experiences. You will drive sales, optimize operations, and ensure visual standards align with global guidelines.

You’ll recruit and coach staff, manage budgets and schedules, and promote customer loyalty, sustainability initiatives, and in-store technology tools. The role emphasizes leadership, collaboration, and performance ownership.

Qualifications

• You are a strong leader who can take responsibility for others and drive results.
• Excellent communicator able to guide, coach and motivate a diverse team.
• Analytical mindset with comfort handling percentages, budgets and KPIs.

Responsibilities

• Lead and develop the store team to deliver a premier omni-channel customer experience.
• Manage operations, visual merchandising, stock and price presentation per guidelines.
• Recruit, onboard, evaluate, and schedule your team; conduct regular feedback and coaching.
• Ensure smooth opening/closing routines, transactions, returns and exchanges.
• Promote loyalty program adoption and sustainability initiatives in-store.

Skills

Leadership

Communication

Numbers & analytics

Customer focus

Tools

Instore Care App

Click & Collect

Smart Store

Job description

H&M is seeking a Department Manager in Los Angeles to lead a diverse store team, champion an inclusive culture and deliver exceptional shopping experiences. You will drive sales, optimize operations, and ensure visual standards align with global guidelines.

You’ll recruit and coach staff, manage budgets and schedules, and promote customer loyalty, sustainability initiatives, and in-store technology tools. The role emphasizes leadership, collaboration, and performance ownership.