Department Manager in Training

McDonald's; Cleveland (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

401(k) match program

Paid Time Off

Tuition reimbursement

Employee discounts

Job summary

A leading fast-food franchise in Cleveland is seeking a Department Manager in Training. The role involves leading shifts, managing departmental responsibilities, and ensuring customer satisfaction. Ideal candidates should have prior managerial experience, preferably in restaurants or retail. This position offers competitive pay and various benefits including flexible scheduling, paid time off, and health insurance.

Qualifications

• Previous managerial experience required, ideally in restaurant, retail, or hospitality.
• Positive team player with flexible schedule.
• Strong customer service orientation.

Responsibilities

• Lead shifts to ensure customers receive a fast, accurate, and friendly experience.
• Manage assigned systems and delegate tasks to teams.
• Ensure great food quality and manage food safety.

Skills

Managerial experience

Customer service orientation

Team player

Decision making

Problem-solving

Job description

Position: Department Manager in Training

Ideal candidates should have previous Assistant Manager or long‑term Shift Leader experience. Experience in quick‑service restaurants, hospitality, or retail is strongly desired. Candidates must be 18 years or older.

Application note: If you do not have prior Assistant Manager or long‑term Shift Leader experience, please consider applying for a Shift Leader or Crew position.

Flexible scheduling with recognition and support.

Responsibilities

• Lead shifts just like Shift Leaders to ensure customers receive a fast, accurate, and friendly experience.
• Lead a Department.
• Manage assigned systems, set goals, delegate tasks to teams, motivate teams, follow up on tasks, create action plans, and train other restaurant employees.
• Oversee one of three Department Managers in each restaurant.
• Guest Service Department Manager responsibilities: ensure crew and managers deliver great customer experience, execute LTOs at a high level, train staff in service procedures, execute community involvement initiatives, ensure cleanliness of assigned area, and plan maintenance of equipment.
• Kitchen Department Manager responsibilities: ensure great quality food delivered quickly, manage food safety, food cost, inventory counts, truck orders, kitchen staff training, cleanliness, and equipment maintenance.
• People Department Manager responsibilities: interview, hire, onboard, retain, schedule, train crew, train managers, execute monthly FUN calendar, foster positive culture, ensure cleanliness, and plan equipment maintenance.

Qualifications

• Previous managerial experience required, ideally in restaurant, retail, or hospitality.
• Positive team player with flexible schedule.
• Strong customer service orientation.
• Ability to communicate effectively and anticipate customer needs.
• Strong decision making and problem‑solving in fast‑paced environment.
• Commitment to excellence and safety.

Benefits

• Competitive pay
• Bonus program
• 6% 401(k) match program
• Flexible scheduling
• Paid Time Off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Employee discounts and free meals
• Health, Dental, Vision and Life Insurance
• Short‑Term and Long‑Term disability
• Discounted offerings from partners such as Verizon, AT&T, Great Wolf Lodge, Regal Cinemas, car rentals and more via MCDPERKS.com
• And more!

Additional Information

Employees will take action first: lead internal functions including employee training, food safety, and inventory management.

Employees will be results‑oriented, delegate tasks, and report results.

Employees will support the General Manager to meet performance and quality standards in their department.

Teamwork is key: collaborate with restaurant team to ensure safe, efficient operations.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process.

Contact the restaurant you are applying to for accommodations.

Note: This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. The franchisee is the employer. McDonald’s USA does not have control over employment matters.