Department Manager (Effingham, IL)

Wingmen V Llc; Effingham (IL); On-site; USD 24,796 - 37,746; Full time

Job summary

Wingmen V Llc in Effingham, IL is seeking an experienced hospitality manager to oversee daily operations of various departments. The ideal candidate has at least 2 years of experience in restaurant or hospitality management and will manage staffing, training, and performance management.

Key responsibilities include creating departmental schedules, ensuring compliance with health regulations, and administering guest experience improvement initiatives. The role requires a high school diploma and completion of the Buffalo Wild Wings Management Certification.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience.
• Physical ability to lift 50 pounds regularly.
• Completion of the Buffalo Wild Wings Management Certification program (required).

Responsibilities

• Oversee daily operations of the Heart of House, Bar, or Hospitality Department.
• Manage staffing, recruiting, and development of department team members.
• Ensure compliance with food safety and health regulations.

Skills

Organizational skills

Communication skills

Interpersonal skills

Basic mathematics proficiency

Education

High school diploma or equivalent

Job description

Job Details

Location: 1001 Ave of Mid America Ste 1 – Effingham, IL 62401

Salary Range: $18.00 – $27.40 per hour

Responsibilities

• Oversee the daily operations of the Heart of House, Bar, or Hospitality Department, including staff planning, training, and performance management.
• Manage staffing, recruiting, orientation, and ongoing development of department team members to meet or exceed staffing guidelines.
• Create and maintain weekly departmental schedules within labor budget constraints.
• Develop and implement incentive programs, contests, and other motivational activities to enhance team engagement.
• Ensure compliance with food safety, health regulations, and company policies across all department activities.
• Control inventory, monitor food and beverage costs, and maintain P&L objectives for the department.
• Utilize Guest Experience Management (GEM) and other tools to gather guest feedback, address complaints, and improve service quality.
• Coordinate with other department managers on hiring decisions, training initiatives, and guest experience programs.
• Administer weekly, monthly, and quarterly reviews, develop action plans, and monitor outcomes to drive continuous improvement.
• Assist the General Manager with coaching, strategic operational initiatives, and local marketing efforts.

Qualifications

• Minimum 2 years of restaurant or hospitality management experience, with experience managing a full bar preferred.
• High school diploma or equivalent; valid driver’s license and successful background check required.
• Physical ability to lift 50 pounds regularly.
• Strong organizational, communication, and interpersonal skills.
• Proficiency in basic mathematics and restaurant management systems.
• Completion of the Buffalo Wild Wings Management Certification program (required).
• Highly motivated, self‑directed, results‑driven, and willing to work late nights and weekends.