Department Manager GM

Campus Auxiliary Services; Richardson (TX); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Follett Higher Education in Richardson, TX, seeks a Department Manager General Merchandise to oversee the General Merchandise unit, drive sales, and ensure excellent customer experiences.

You will supervise staff, coordinate promotions with Home Office, manage stock and displays, and partner with campus groups to support events. Bachelor's degree required; 3–5 years of supervisory retail experience. This is a full-time, on-site role with growth opportunities.

Qualifications

• 3-5 years of retail supervisory experience.
• Bachelor's degree or equivalent.
• Strong communication skills (verbal and written) are required.
• Previous supervisory/management experience is required.

Responsibilities

• Supervises department employees, including hiring and training new staff.
• Manages RTV receiving and scanning processes.
• Assists customers in finding products.
• Manages special order functions and notifies customers.
• Partners to create a hassle-free customer service culture.
• Builds partnerships for promotions and off-site sales opportunities.
• Conducts daily store walkthroughs for stock levels and service.
• Manages in-store merchandise displays and liaises with planners.
• Executes promotions, maintains price accuracy and inventory.
• Responds to questions, resolves escalated issues.
• May manage store in manager's absence.
• May open or close the store.
• Performs other related duties as assigned.

Skills

Retail supervision

Customer service

Communication skills

Team leadership

Education

Bachelor's degree or equivalent

Job description

The Department Manager General Merchandise (GM) manages the General Merchandise department at a large store, including managing employee activities to meet the financial and marketing objectives of the company. Coordinates sales promotions with the Home Office and manages execution in the store. This position also assists customers and suggests the selection of products based on knowledge of current products, familiarity with offerings, and customer interactions. Demonstrates strong knowledge of Follett systems and strategies (Included Program, Academic Tools, System Integrations, etc.), the industry, and the competitive landscape to execute initiatives, drive profitable sales, and control expenses. Effectively executes company programs and initiatives. Ensures compliance with company policies and procedures. Partners with various support partners, including Store Operations, RCMS, AP, HR, and Training. Consistently demonstrates Follett Values - Integrity, Accountability, Customers, Each and Every Associate, Innovation, and Teamwork. Demonstrates proficiency in Follett Strategic Competencies.

Responsibilities

• Supervises the employees of the department, including assigning and evaluating work as well as interviewing, hiring, and training new employees.
• Supervises the Home Office-regulated Return-to-Vendor (RTV) receiving and scanning processes.
• Assists customers in finding products.
• Manages the special order functions and notifies customers.
• Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Builds key partnerships with other store staff and campus organizations for promotional and special events and assists with off-site sales opportunities (e.g., graduation, basketball, football, author signings, etc.).
• Conducts store walkthroughs daily to ensure proper stock levels, inventory placement, and customer service levels.
• Manages the in-store merchandise display from the stockroom to the sales floor, serving as the liaison between the Store and the Planner.
• Creates and maintains displays in compliance with company standards.
• Executes Home Office-initiated markups and markdowns, analyzes financial reports, processes purchase orders, and approves invoices.
• Partners with the Store Manager to execute promotions and sales and ensures proper inventory levels based on sales and trends.
• May perform website maintenance and fill orders. Maintains price accuracy and merchandise availability on the store website.
• Responds to student, faculty, staff, alumni, and other customer questions and issues resolving escalated issues as necessary.
• May manage the store in the store manager's absence or occasionally supervise other departments.
• May open or close the store.
• Performs other related duties as assigned.

Follett Higher Education is a drug-free workplace environment.

Follett Higher Education is a drug-free workplace environment.

Requirements

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• 3-5 years of retail supervisory experience; computer literacy.
• Strong communication skills (verbal and written) are required.
• Previous supervisory/management experience is required.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.