Department Manager

H&M; Towson (MD); On-site; USD 125,000 - 150,000; Full time

Job summary

An established industry player is seeking a Department Manager to lead a dynamic team in a fast-paced retail environment. This role involves creating an inclusive culture, optimizing sales strategies, and ensuring exceptional customer service. You will be responsible for team development, visual merchandising, and maintaining operational standards. With a focus on fashion trends and customer engagement, this position offers an exciting opportunity for growth within a supportive and diverse workplace. Join a company that values self-expression and fosters a collaborative spirit, making an impact in the retail world.

Benefits

Employee Discounts

Health Insurance

Wellness Programs

Retirement Plans

Paid Leave

Community Service Days

Career Growth Opportunities

Qualifications

• Strong leadership skills with a focus on team development.
• Ability to analyze sales and create optimization plans.
• Customer-centric with a passion for fashion trends.

Responsibilities

• Manage total customer experience and ensure operational excellence.
• Lead recruitment, onboarding, and performance management.
• Maintain high-quality visual and commercial product presentation.

Skills

Leadership

Analytical Skills

Customer Service

Communication

Sales Analysis

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Instore Care App

Click & Collect

Smart Store

Job description

Company DescriptionJob Description

About the Role

As a Department Manager, you'll be the leader supporting and encouraging your whole team. By bringing everyone together, you'll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You'll be aware of your store's strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
• Represent yourself and the H&M brand positively during customer interactions.
• Be aware of and take responsibility for your department's strengths and identify commercial opportunities and act on them.
• Establish & analyze sales and budget goals, creating plans to optimize results.
• Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
• Follow up to ensure your team promotes our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
• Manage your department in a cost-efficient way.
• Ensure correct routines in fitting room and checkout, including transactions, returns, and exchanges.
• Ensure all admin routines for both people and operations are handled correctly.

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store.
• Complete performance evaluations and succession planning to support business & team needs.
• Retain and share your knowledge and skills with your team.
• Collaborate, plan & work with in-store Visual Merchandiser team.
• Give & receive feedback with colleagues to learn, develop & support each other.
• Responsible for team planning & scheduling.
• Communicate regularly with store colleagues to inform, motivate, and inspire — through daily, weekly meetings, etc.
• Ensure all procedures, routines, and legal requirements are followed in all store areas.
• Participate in relevant onboarding, training, and development courses.

Retail Operations/ Visual & Commercial Execution

• Maintain a clean and tidy sales floor and back of house, including stockroom areas.
• Ensure high-quality visual and commercial product presentation, with proper garment care.
• Secure good stock levels and provide input on allocation to the Area team.
• Manage the full garment cycle, from delivery to presentation, following standards and routines.
• Maintain best practices for in-store OMNI Services & tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
• Ensure consistent pricing signage following global and local guidelines.
• Update & maintain BOH areas with key information, health & safety, and tidiness.
• Responsible for opening & closing the store daily.

Qualifications

Who You Are

• You are a strong leader who enjoys taking responsibility for others.
• You are ambitious, an effective communicator, supportive, analytical, and capable of working with numbers and statistics.
• You are achievement-oriented, motivated by performance and competition, and customer-centric.

Why You'll Love Working at H&M

• We value diverse backgrounds and promote inclusion.
• We are guided by our 7 core values, which have contributed to our success for over 75 years.
• Access to Colleague Resource Groups for community and networking.
• Inclusive environment where you can be yourself.
• Opportunities for career growth within our global talent community.
• Support for overall wellbeing, including health insurance, wellness programs, retirement plans, paid leave, and community service days.
• Employee discounts at H&M, & Other Stories, and COS.

Additional Information

Compensation: expected base salary range is $20.92 - $23.53 hourly.

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

*This job posting highlights the most critical responsibilities and is not all-inclusive. Additional duties may be assigned at the company's discretion.

**H&M has assessed this posted salary range as accurate at the time of posting. Actual pay may vary based on qualifications and future modifications.

We are committed to providing accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Benefits

We offer attractive benefits, development opportunities, staff discounts on all H&M Group brands, and participation in our H&M Incentive Program (HIP). Benefits include health coverage, wellness programs, parental leave, retirement plans, and voluntary benefits.

Inclusion & Diversity

We aim to create inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in recruitment and strive for fair, unbiased processes.

Note: Please do not attach a cover letter to avoid biases.

Company Description

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression. We foster a culture of inclusion and belonging, supporting colleagues who share our values.

Watch our video: https://youtu.be/niHe1NQ5-rw