Department Manager

McDonalds; Shrewsbury Township (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

McDonald's in the United States is seeking a Department Manager to oversee multiple departments and lead shifts, ensuring a fast, accurate, and friendly customer experience at each visit. The Guest Service, Kitchen, and People departments each carry responsibilities for training, service procedures, food safety, inventory management, and staffing to meet sales and profit goals.

This posting notes employment is with an independent franchisee, not McDonald's Corporation, which handles interviews

Responsibilities

• Lead shifts weekly to ensure customers receive fast, accurate, friendly service.
• Guest Service Department responsibilities: train staff, ensure service quality, and organize Front Counter McCafé and Drive-Thru areas.
• Kitchen Department responsibilities: ensure high-quality food, maintain food safety, control food costs, train kitchen staff.
• People Department responsibilities: hire qualified crew, train them well, and schedule to meet sales and profit goals.
• Franchisee employment terms: ensure compliance with franchisee policies, decisions on hiring, firing, discipline, supervision, and scheduling.

Job description

Department Manager - McDonald's® company-owned and independent Owner-Operator restaurants are staffed by great people, and right now we're looking for more of them. People interested in satisfying careers with competitive benefits. People interested in growing and advancing. People with lots to offer. People like you. If you're interested (and we sure hope you are), let's get together.
Managers lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit. But some managers also lead Departments. These managers' responsibilities may include managing assigned Systems, like Training, Food Safety, and Inventory Management, setting goals, delegating tasks to their teams, following up, and reporting results back to their team and other managers.

The Guest Service Department Manager's responsibilities may include making sure Crew and Managers deliver a great customer experience, that sales promotions are done well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive-Thru areas are organized for the best service.

The Kitchen Department Manager's responsibilities may include making sure the restaurant delivers great quality food to customers, and fast, that food is always safe, that food cost is controlled, and that all kitchen staff are trained in production procedures, including new items that are added to the menu.

The People Department Manager's responsibilities may include making sure the restaurant hires qualified crew, trains them well, and schedules them to meet restaurant sales and profit goals. This manager's responsibilities may also include making sure Crew get off to a good start at the restaurant and that they are recognized and motivated throughout their time working there.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's Corporation or McDonald's USA, LLC. This means the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonald's Corporation or McDonald's USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, will be your employer.
This job posting contains some general information about what it is like to work in a McDonald's restaurant, but is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.