Department Manager

The Restaurant Store

Norristown (Montgomery County)

On-site

USD 65,000 - 85,000

Full time

3 days ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

401(k) matching

Job summary

The Restaurant Store is seeking a Department Manager to support daily operation of a 30,000 sq ft warehouse/retail location in a B2B sales environment. You will work under the Branch Manager to meet sales, staffing, inventory and customer relations goals.

You will develop and train 15–25 team members, manage daily functions, handle escalations, and ensure compliance with company standards while driving membership growth and coordinating with TRS.com initiatives.

Qualifications

Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales.
We value alignment with core values and hands-on leadership.

Responsibilities

Lead a ~30,000 sq ft warehouse/retail operation in a B2B sales environment.
Manage daily functions, scheduling, and customer sales issues.
Develop and train 15–25 team members and model company values.
Maintain inventory accuracy and regulatory compliance.
Address escalated customer and/or employee concerns and incidents.
Support membership growth and company-wide TRS.com initiatives.

Skills

Analytical skills

Communication

Multitasking

Problem solving

Tools

MS Office

CRM systems

Project management tools

Job description

Job Summary

A Department Manager with The Restaurant Store is responsible for supporting the daily operations of a retail location. Under direction of the Branch Manager, the Department Manager is responsible for accomplishing a variety of operational goals encompassing sales, marketing, staffing, inventory control, and customer relations.

Job Summary

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Support the management of a ~30,000sq.ft. warehouse / retail operation in business-to-business sales environment and lead operations in absence of the Branch Manager
Maintain a detailed and comprehensive understanding of the location’s daily functions and operational needs; manage customer sales issues and assist Branch Manager with scheduling needs
Develop and train 15-25 team members to ensure consistent processes and procedures while role modeling our Company values
Understand and utilize a deep understanding of DISC profiling to build a cohesive and high-performing team
Maintain accurate inventory control and ensure that products or services comply with regulatory and quality standards
Support department managers at the location with daily operations (inventory, merchandising, sales)
Ensure that Company standards and procedures are followed, including management of escalated customer and/or employee complaints, incident reports, and legal actions
Support Membership and Gold Membership growth year over year within the local market
Support the growth and utilization of TRS.com across our customer base
Manage the overall safety and maintenance needs of the building and equipment

Physical Requirements

Work is performed while standing and/or walking, up to and including 9 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Experience

Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Business Proficiency in English is required
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
Strong analytical and problem-solving skills
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Service leadership approach with a demonstrated desire to exceed expectations

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits