Department Manager

H&M; Concord (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic Department Manager to lead a team in delivering exceptional customer experiences. In this role, you will analyze sales performance, manage recruitment and training, and ensure compliance with company standards. The position offers a unique opportunity to develop leadership skills while driving sales and profit goals. If you are passionate about retail and have a knack for team development, this position is perfect for you. Join a company that values innovation and teamwork, and make a significant impact in a vibrant store environment.

Qualifications

• Experience in retail management or a similar role.
• Strong leadership skills with a focus on team development.

Responsibilities

• Analyze KPIs and support visual merchandising to maximize sales.
• Manage recruitment, training, and performance of team members.

Skills

Sales Analysis

Team Management

Customer Service

Performance Evaluation

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Overall Job Summary: At H&M, we refer to our Assistant Managers as Department Managers. You will be responsible for supporting the store's sales and profit goals by creating a plan to deliver the best customer experience in your department and the overall store. The Department Manager will ensure you have the best team, support their development, and work on succession planning, talent development, and structured performance management based on results, values, and leadership. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations.

This position reports to the Store Manager and has direct reports: Department Supervisor, Sales Advisor.

Your Day to Day

1. Sales and Profit: Analyze and follow up on KPIs, support visual merchandisers, ensure store operations follow standards, plan actions to maximize selling, and support commercial activities, all within the sales budget.
2. People and Teams: Manage recruitment, training, performance evaluations, and development of your team. Communicate business performance and company culture. Handle safety, legal, and security issues. Carry out supervisory responsibilities according to policies and laws. Maintain store responsibility in the absence of the Store Manager. Promote feedback and coaching.