Department Coordinator

DH Pace Company; Tempe (AZ); Presencial; USD 52.000 - 66.000; Jornada completa

Descripción de la vacante

DH Pace Company, Inc. in Tempe, AZ seeks a Department Coordinator to support daily operations, coordinate service schedules, and ensure exceptional customer service.

You will manage dispatch activities and maintain documentation while facilitating communication between technicians, customers, and internal teams. The ideal candidate is organized, detail-oriented, and capable of multi-tasking in a fast-paced environment; proficiency in Microsoft Office Suite and strong communication skills are

Formación

• High School Diploma or GED required; at least one year of relevant experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Must be reliable, self-motivated, and able to work effectively in a fast-paced environment.

Responsabilidades

• Build effective dispatch schedules by evaluating service needs and technician skills.
• Manage the dispatch process by coordinating with managers, customers, subcontractors, and internal departments.
• Monitor dispatch pools and coordinate with the warehouse to ensure parts are staged and available for service.
• Handle incoming phone calls from technicians and customers professionally and efficiently.
• Manage internal and external email communications to ensure accurate and timely responses.
• Update and maintain work orders throughout the duration of projects to ensure accurate documentation.
• Audit paperwork for accuracy and completeness, and review relevant business reports.
• Create and manage various types of service and sales requests.
• Maintain effective communication with colleagues and customers to support daily operations and customer satisfaction.
• Work overtime as required.
• Other duties as assigned.

Conocimientos

Time management

Organization

Verbal communication

Written communication

Customer service

Detail-oriented

Educación

High School Diploma or GED

Herramientas

Microsoft Office Suite

Descripción del empleo

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc. is seeking to hire aDepartment Coordinator at our Tempe, AZ location to support daily operations, coordinate service schedules, and ensure exceptional customer service. This individual will play a key role in managing dispatch activities, maintaining accurate documentation, and facilitating communication between technicians, customers, and internal teams. If you are organized, detail-oriented, and enjoy multi-tasking in a fast-paced environment,

What You'll Do

Build effective dispatch schedules by evaluating service needs and technician skills to ensure efficient service delivery

Manage the dispatch process by coordinating with managers, customers, subcontractors, and internal departments

Monitor dispatch pools and coordinate with the warehouse to ensure necessary parts are staged and available for service

Handle incoming phone calls from technicians and customers professionally and efficiently, providing timely assistance

Manage internal and external email communications to ensure accurate and timely responses

Update and maintain work orders throughout the duration of projects to ensure accurate documentation

Audit paperwork for accuracy and completeness, and regularly review relevant business reports

Create and manage various types of service and sales requests

Maintain effective communication with colleagues and customers to support daily operations and customer satisfaction

Work overtime as required

Other duties as assigned

What You Bring

High School Diploma or GED required; at least one (1) year of relevant experience preferred

Proficiency in Microsoft Office Suite

Strong organizational and time management skills, with the ability to efficiently manage multiple tasks and priorities

Excellent verbal and written communication skills, with a strong focus on customer service

Must be highly reliable, self-motivated, goal-oriented, and able to work effectively in a fast-paced environment

Ability to communicate professionally with customers, supervisors, and internal teams while maintaining a positive attitude

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in DH Pace’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.