Department Coordinator

Stefanini North America and APAC; Shawnee (KS); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Black & Veatch is seeking a Department Coordinator to join its Business Enablement team. The role supports enterprise-wide service delivery and acts as a primary contact for internal departments to enhance the employee experience.

The successful candidate will build relationships, drive process improvements, and coordinate onboarding, IT tool support, and TEAMS assistance across internal groups.

Qualifications

• 4+ years related experience in an IT or administrative support role.
• Familiar with IT connectivity, systems and hardware.
• Willing to travel occasionally.
• Pre-employment onboarding requirements may apply.

Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization.
• Collaborate with IT and other departments to ensure alignment of business needs and superior employee experience.
• Assist with new hire and onboarding processes.
• Support the IT Software renewal and approval processes.
• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively.
• Provide assistance and training for IT tools, equipment and systems.
• Lead and contribute to process improvement initiatives to increase efficiency and service quality.
• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements.
• Assist the Audio-Visual team with Microsoft TEAMS support.
• Assist with special projects within the department and team.

Skills

Customer service

Communication

Attention to detail

IT support experience

Travel readiness

Tools

ServiceNow

Job description

Stefanini Groupis looking for

Stefanini Groupis looking for Department Coordinator for a globally recognized company! B&V is looking for a Department Coordinator to join their team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization to advance the employee experience. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization.

The Team

Black & Veatch's Business Enablement team consists of critical groups that help enable the organization's professionals, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services.

Job Requirements

Key Responsibilities

• Establish and maintain strong working relationships with internal clients throughout the organization


• Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience


• Assist with new hire and onboarding processes


• Support the IT Software renewal and approval processes


• Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively


• Provide assistance and training for IT tools, equipment and systems


• Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality.


• Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements


• Assist the Audio-Visual team with Microsoft TEAMS support


• Assist with special projects within the department and team.

Minimum Qualifications

• The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience.


• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.


• The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously


• 4+ years related experience in an IT or administrative support role


• Must be generally familiar with IT connectivity, systems and hardware


• Willing to participate in occasional travel


• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• Hands-on experience with ServiceNow


• History of successful process improvement implementations is a plus.


• Must be able to work both independently or with a group


• Occasional overtime and weekend work may be required.

Work Environment/Physical Demands

• Be able to lift up to 50 pounds, sit, stand and walk for extended periods


• Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments