Team Leader I

Smartsearchonline; Boca Raton, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini is seeking a Team Leader I in Boca Raton, FL to oversee Field Services teams and ensure top-tier service delivery. You will manage daily operations, coordinate with clients, and drive continuous improvement across the account.

The role requires leadership experience, strong communication, and the ability to travel to various hospital locations. A proactive, customer-focused mindset and ITIL familiarity are valuable assets.

Qualifications

• Minimum 1 year leadership experience in IT or BPO environment.
• Strong verbal and written communication skills.
• Willingness to travel and presence at client sites.
• Proactive, customer-focused with a solution mindset.
• Familiarity with ITIL a plus.

Responsibilities

• Report to Service Delivery Manager and lead Field Services personnel.
• Ensure contractual deliverables and day-to-day service quality.
• Post requisitions, conduct interviews, onboard new hires.
• Manage day-to-day delivery and client interactions.
• Conduct site visits to Boca Raton and other hospital locations.
• Coach, mentor, and evaluate team members monthly.
• Attend client and Stefanini meetings and drive escalations.
• Identify training needs and implement best practices.

Skills

Leadership

Communication

Time management

Customer focus

Coaching/mentoring

Willing to travel

ITIL familiarity

Education

High-school diploma

Tools

AI tools

IT health monitoring software

Job description

Job Details

Field Services

Team Leader I Boca Raton,FL Posted:9/25/2026 Job Description Job ID#:

65042

Job Category: Field Services

Position Type: Full Time

Remaining Positions: 1

Details

Who we are

Fo unded in 1987 , Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost- reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Summary

The Team Leader I assist s the S ervice D elivery M anager with leadership and oversight of the day-to-day business . They lead Field Service p ersonnel with accountability of team productivity and quality . The Team Leader I e nsur es their team are providing bes t-in-class customer service in accordance with Stefanini values , while delivering to the contractual requirements of the account .

Job Requirements Details

Responsibilities

• Reporting manager for Field Services personnel
• Responsible for contractual deliverables
• Posts requisitions, conducts interviews, selects , and onboards candidates
• Responsible for day-to-day delivery of support services
• Required to conduct site visits at Boca Raton Regional, Bethesda East, and Bethesda West hospital locations
• Monitors workload is manageable and balance d
• Ensures each team member adheres to attendance, conduct, and performance expectations
• Perform coaching, counselling, feedback, and formal disciplinary processProvides positive team recognition
• Attends and participates in Client and Stefanini meetings
• Takes ownership , investigates and follows-up on escalations
• Conducts monthly one-on-ones for each employee
• Writes and delivers performance evaluations
• I dentify training requirements and c oordinates ongoing training
• Implements, monitors , and adheres to Best Practices
• Drives continuous improvement
• Completes other administrative tasks
• Performs other duties as assigned

Requirements

• High-school education level or equivalent required
• Minimum of 1 year leadership experience working in IT or BPO role
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent verbal and written communication skills
• Effective time management skills
• Customer focused with positive attitude
• Excellent relationship skills
• Proactive self - starter
• Coaching and mentoring mindsetA bility to support challenging customers in a fast-paced environment
• Valid driving license
• Physical presence at a Stefanini or Client location during shift
• Able and willing to travel via all methods of travel
• Familiarity with ITIL and/or Six Sigma a plus

What you'll get

Work with people who exhibit :

• Commitment to the client
• Leadership by Example
• Respect for people
• Courage to innovate
• Humbleness to learn
• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making

#LI-ONSITE #LI-KG1

Pay Range: Based on Experience