Department Coordinator

Mass General Brigham; Newton (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Mass General Brigham is seeking a Department Coordinator to support clinical practice operations at Newton-Wellesley Hospital on site. The role combines administrative duties with clinical support, including scheduling, check-in/out, and billing-related tasks.

The ideal candidate has a high school diploma (associate degree preferred) and at least two years of medical office experience. This full-time position emphasizes accuracy, teamwork, and exceptional patient service.

Qualifications

• High School graduate or equivalent required.
• Associate's degree preferred.
• A minimum of two years of medical office experience preferred.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provide assistance and training to others in these areas.
• Oversee daily activities of practice staff in conjunction with the Supervisor.
• May be required to accept co-payments.

Education

High School graduate or equivalent

Associate's degree preferred

Job description

Site: Newton-Wellesley HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job SummarySchedule: Monday-Friday 8am-4:30pm. No weekend or holiday requirements.Department Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department.Does this position require Patient Care?NoEssential Functions-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.-Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.-Process patient billing forms and scan documents to patient medical records/LMR.-Acts as \"Super User\" for scheduling, registration, and billing systems.-Provides assistance and training to others in these areas.-May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.-Provides functional guidance to Office and Practice Assistants.-In conjunction with the Supervisor, oversees the daily activities of practice staff.-May be required to accept co-payments.-Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.Qualifications-High School graduate or equivalent required-Associate's degree preferred-A minimum of two years of medical office experience preferredAdditional Job Details (if applicable)Remote TypeOnsiteWork Location2000 Washington StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftDay (United States of America)Pay Range- /Grade4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.