Department Coordinator

Dhpace; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

Dhpace in Austin, TX, is looking for a Department Coordinator to effectively coordinate technical staff and ensure services meet customer satisfaction. Responsibilities include scheduling technicians, handling billing paperwork, and managing department reports.

Candidates should have experience with Microsoft Office, excellent communication skills, and good time management. The role offers comprehensive benefits, including medical coverage and a 401(k) with employer match.

Qualifications

• Experience in a dispatch or high-volume administration field is a plus.
• Must be able to multi-task and manage time efficiently.

Responsibilities

• Schedule technicians to job sites and manage job details.
• Ensure customer payments are collected before job completion.
• Maintain service tickets to meet service dates.
• Assist field techs with troubleshooting.

Skills

Microsoft Office Suite

Communication Skills

Time Management

Customer Service

Organization

Job description

Department Coordinator – Austin, TX

DH Pace Company, Inc. is seeking to hire a Department Coordinator who will effectively coordinate field employees and ensure our services meet or exceed customer satisfaction.

Job Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Ensuring customer COD payments are collected prior to job completion
• Continuously ensuring technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
• Assist with billing paperwork and meet customer billing document requirements
• Create and maintain service tickets to ensure service dates are met
• Work with estimating team to provide service quotes when required
• Assist field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Job Qualifications

• Experience using Microsoft Office Suite
• Experience in a dispatch or other high-volume administration field is a plus
• Must have excellent communication skills and be focused on customer service
• Must have good time management skills, be organized and able to multi-task
• Represent the company in a professional manner

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)