Department Assistant Receptionist

UnitedHealth Group; Chandler (AZ); On-site; Confidential; Full time

Job summary

UnitedHealth Group in Chandler, AZ is seeking an onsite Receptionist/Administrative Clerk to join our team. The role provides front-desk support, handles calls, scheduling, and document management with a focus on accuracy and courtesy.

The ideal candidate has a High School diploma (or GED), is within 30 miles of the office, and can work 9:00 am–5:30 pm on weekdays. Bilingual English/Spanish is a plus, and healthcare experience is preferred.

Qualifications

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• Basic computer skills
• Reside within 30 miles from the office located at 485 North Juniper Drive, Suite 2, Chandler, AZ 85226
• Availability to work a set 8 hour shift between the hours of 9:00 am - 5:30 pm, Monday - Friday, including the flexibility to work possible overtime either before, after, or on a different day from the regular schedule

Responsibilities

• Answer all calls as promptly as possible with the most professional, courteous and prompt service manner
• The Scan queue is monitored and checked for documents Reception is responsible for attaching to patient charts
• Ensure accuracy in what is attached to patient charts
• The Fax queue is monitored and checked for documents Reception is responsible for attaching or re - routing to the correct department
• Ordering supplies for all of the office and field staff
• Maintain office phone list of all office staff and distribute as necessary
• Coordinate repair of office damage, or other needs, with the property management
• Coordinate and maintain the schedule for both conference rooms
• Order meals for conference attendees as needed
• Use appropriate language and etiquette on jabber and in emails
• Stamp all envelopes and deliver to mail drop daily as needed
• Answer the door for guests, ensure they sign into the visitor's log and provide them with a visitor's badge
• Keep licenses on the wall up to date as necessary
• Ensure keys to medical record room are kept safe and always returned to front desk
• Do projects as assigned by leadership
• Contact sales, or MD Offices, when appropriate for obtaining clinicals for re - authorizations
• Assist Intake with watching referral source portals as needed
• Split up referral packets and appropriately name them in patient charts when Intake needs assistance
• Work on duties as assigned by Director of Operations

Skills

Bilingual English/Spanish

Education

High School Diploma / GED

Tools

Adobe

Job description

This position is Onsite. Our office is located at 485 North Juniper Drive, Suite 2, Chandler, AZ 85226.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am - 5:30 pm.

This will be on the job training and the hours during training will be 9:00 am - 5:30 pm, Monday - Friday

Primary Responsibilities:

• Answer all calls as promptly as possible with the most professional, courteous and prompt service manner
• The Scan queue is monitored and checked for documents Reception is responsible for attaching to patient charts
• Ensure accuracy in what is attached to patient charts
• The Fax queue is monitored and checked for documents Reception is responsible for attaching or re - routing to the correct department
• Ordering supplies for all of the office and field staff
• Maintain office phone list of all office staff and distribute as necessary
• Coordinate repair of office damage, or other needs, with the property management
• Coordinate and maintain the schedule for both conference rooms
• Order meals for conference attendees as needed
• Use appropriate language and etiquette on jabber and in emails
• Stamp all envelopes and deliver to mail drop daily as needed
• Answer the door for guests, ensure they sign into the visitor's log and provide them with a visitor's badge
• Keep licenses on the wall up to date as necessary
• Ensure keys to medical record room are kept safe and always returned to front desk
• Do projects as assigned by leadership
• Contact sales, or MD Offices, when appropriate for obtaining clinicals for re - authorizations
• Assist Intake with watching referral source portals as needed
• Split up referral packets and appropriately name them in patient charts when Intake needs assistance
• Work on duties as assigned by Director of Operations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent experience
• Must be 18 years of age OR older
• Basic computer skills
• Reside within 30 miles from the office located at 485 North Juniper Drive, Suite 2, Chandler, AZ 85226
• Availability to work a set 8 hour shift between the hours of 9:00 am - 5:30 pm, Monday - Friday, including the flexibility to work possible overtime either before, after, or on a different day from the regular schedule

Preferred Qualifications:

• 6+ months of previous receptionist, clerk, and / or administrative experience including experience with multiple phone lines, heavy inbound call volume, Fax, email, data entry, as well as sorting and distribution of mail
• Healthcare experience with a focus on administrative tasks
• Adobe experience - ability to break down a large document into smaller pieces and save it into another folder
• Bilingual fluency in English and Spanish

Soft Skills:

• Ability to multitask and work independently while being a team player
• Punctual and can communicate well with all levels of employees as well as clients and customers
• Ability to deescalate callers if needed

Physical and Work Environment:

• Extended periods of sitting at a computer and use of hands / fingers across keyboard or mouse
• Speaking and listening while using a headset (optional)
• Business office environment with moderate noise level due to representatives talking, using computers, printing and other floor activity

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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