Department Assistant - Marshall Primary Care - Requisition #923206

Oaklawn Hospital; Marshall (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

Infor is looking for a Department Assistant at the Marshall Primary Care office. The role includes handling administrative duties, greeting patients, managing appointment schedules, and maintaining communication between patients and clinical staff. Required qualifications include an Associate's degree, excellent communication and computer skills, and the ability to handle multiple tasks in a busy public environment. This position is essential for ensuring an organized healthcare office and supporting optimal patient care.

Qualifications

• Must be 18 years of age.
• Excellent telephone and written communication skills are required.
• Ability to prioritize multiple tasks effectively.
• Experience with data extraction from multiple information systems.
• Proficiency in various computer software programs.

Responsibilities

• Handles administrative duties to support medical staff.
• Greets and checks in patients and visitors.
• Processes incoming mail and faxes.
• Manages appointment scheduling and patient confirmations.
• Collects copays and manages patient account balances.

Skills

Telephone communication

Interpersonal skills

Problem-solving

Data extraction

Computer software proficiency

Attention to detail

Education

Associate’s degree or equivalent

Job description

All CDC recommended vaccines are required vaccinations at Oaklawn. Seasonally, and upon determination of Senior leadership, the Influenza Vaccine may be mandatory; in those years, compliance is required. For all vaccines, Religious Exemptions and Medical Contraindications are available.

Department Assistant - Marshall Primary Care

Job Summary: Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications: 18 years of age.

Knowledge, Skills & Abilities: Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions: Must work in a busy office and public environment while maintaining a friendly demeanor during all interactions with diverse populations of physicians, nurses, patient family members,etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements: Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068