Department Assistant - Seasonal - Allergy - Requisition #853660

Infor; Marshall (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

A healthcare organization is seeking a Department Assistant in Marshall, MI, to manage administrative responsibilities in a busy office environment. The role requires excellent communication skills, ability to prioritize, and experience with data extraction using various software. The ideal candidate will assist patients and staff, maintain schedules, and ensure a smooth operation within the office. This position involves regular interaction with diverse individuals, emphasizing customer service and efficiency.

Qualifications

• 16 years of age or older is required.
• Ability to prioritize multiple tasks effectively.
• Experience in a busy office environment is preferred.

Responsibilities

• Handles administrative duties within the office.
• Answers incoming calls and creates appointments.
• Greets and checks in patients and visitors.

Skills

telephone communication

written communication

interpersonal skills

problem-solving

data extraction

Tools

computer software

email

electronic calendar

word-processing software

spreadsheets

Job description

All CDC recommended vaccines are required vaccinations at Oaklawn. Seasonally, and upon determination of Senior leadership, the Influenza Vaccine may be mandatory; in those years, compliance is required. For all vaccines, Religious Exemptions and Medical Contraindications are available.

Department Assistant - Seasonal - Allergy

Job Summary: Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. Department Assistant also maintains a line of communication between the patient and clinical staff.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co-insurance, and copay.
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications: 16 years of age.

Knowledge, Skills & Abilities: excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions: Must work in a busy office and public environment while maintaining a friendly demeanor during all interactions with diverse populations of physicians, nurses, patient family members, etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements: Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.

Marshall, 200 N. Madison, Marshall, MI 49068