Department Assistant - Case Management

Trinity Health; United States; On-site; USD 23,000 - 39,000; Part time

Benefits offered by this job

Medical, Dental, Prescription Drug and

Vision Coverage

Retirement Savings Program with Match

Paid Time Off / Holidays

Tuition Reimbursement and Professional

Life and AD&D Insurance

Well-being Initiative

Career Growth Opportunities

Job summary

Trinity Health Mid-Atlantic is seeking a Part-time Department Assistant to join the Case Management Team at Saint Francis Hospital. The role supports discharge planning, coordinates post-acute referrals, and works with the Inpatient Care Coordination team to ensure smooth patient transitions.

Responsibilities include pulling reports in EPIC, maintaining records, and coordinating transportation for home returns.

Qualifications

• Medical terminology knowledge
• Computer skills and familiarity with healthcare software
• Excellent communication, interpersonal and telephone skills
• Ability to follow confidentiality and HIPAA requirements
• Detail-oriented with strong organizational skills

Responsibilities

• Pull daily reports and census from EPIC on inpatient units
• Maintain accurate and up-to-date documentation in departmental records
• Collaborate with Inpatient Care Coordinators on discharges and rounds
• Communicate with insurance companies for authorizations/denials
• Assist with referrals to skilled nursing facilities and home health agencies
• Coordinate transportation for patients returning home
• Assist with timely patient throughput and post-acute care planning

Job description

Employment Type: Part time Shift: Rotating Shift Description: Saint Francis Hospital and Medical Center a member of Trinity Health of New England is looking for a Department Assistant to join our Case Management Team. The Case Management Assistant performs administrative tasks and facilitates discharges, assigns post-acute providers, and delivers discharge and change of status paperwork to our patients by working collaboratively with the Inpatient Care Coordination team to include the RN Care Coordinator and the Social Worker for each respective unit. This position requires a person who is motivated, has a positive attitude, is self-directed, and displays a professional demeanor. Accuracy and attention to detail are necessary in this position.

What will you do

• Pull daily reports and census from EPIC on inpatient units.
• Maintains accurate and up-to-date documentation in the departmental records.
• Collaborates daily with the Inpatient Care Coordinators regarding anticipated discharges and attends multidisciplinary rounds on the inpatient units as needed.
• Assists Inpatient Care Coordinators in communicating with insurance companies via telephone and electronic portal access for authorization or denial request for patients discharging to a skilled nursing facility.
• Will assist with skilled nursing facility and home health agency referrals via EPIC communication as needed to assist with timely patient throughput.
• Alerts all appropriate staff members when patients have been accepted to homecare and post-acute rehab and provides transport times to staff if/when arranged.
• Works closely with Inpatient Care Coordinators to ensure the patient’s prompt return to the nursing home when the patient is medically stable.
• Coordinates and arranges transportation for patients returning home via Veyo and M7 transport services.

Minimum Qualifications

• Education: High School diploma or general equivalency diploma (GED) required. Associate's preferred
• Medical Assistant Certification a plus
• Previous Healthcare experience preferred
• Medical terminology, computer skills, excellent communication, interpersonal and telephone skills and a friendly and professional demeanor.
• Sensitivity to patients and families under stress of acute illness.
• Ability to follow the iCare customer service philosophy.
• Ability to ensure the confidentiality and integrity of protected health information
• Demonstrated ability to manage and prioritize multiple activities while working in a fast-paced environment
• Must be detail-oriented and have a high degree of organizational skills.
• Demonstrated ability to set priorities and demonstrate flexibility in own assignment and work schedule.

Highlights Competitive pay

Competitive pay Mission-Driven Team Environment

PER DIEM Compensation and Benefits

Pay Range: $18.70 - $28.05 per hour Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our comprehensive benefits package includes, if eligible:

• Medical, Dental, Prescription Drug and Vision Coverage
• Retirement Savings Program with Employer Match
• Time Off - may include Paid Time Off, Vacation, Sick Time and Holidays
• Tuition Reimbursement and Professional Development Opportunities
• Basic and Supplemental Life and AD&D Insurance
• Well-being Initiative
• Career Growth and Advancement Opportunities within Trinity Health

Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.