Senior Coordinator, Case Management

Trinity Health Mid-Atlantic; Westerville (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Trinity Health is seeking a Senior Coordinator, Case Management & Social Services to provide administrative and operational support to Case Managers and Social Workers in a fast-paced hospital setting. The role focuses on discharge planning, post-acute coordination, documentation management, and payer communications to ensure smooth patient throughput.

Under RN Care Managers and Social Workers, you will coordinate records, transmissions, and referrals for post-hospital care, while maintaining

Qualifications

• Associate's degree or high school diploma with equivalent experience is required.
• Bachelor's degree preferred.
• Medical assistant or LPN is highly preferred.
• 5-7 years of customer service, insurance knowledge, medical assistance or secretarial experience preferred.
• Prior experience in a medical setting is required.
• Must be able to use Outlook, EPIC, Teams, Faxing, and phone knowledge.

Responsibilities

• Communicate information received from payers to utilization review nurse.
• Transmit continued stay reviews and track authorizations.
• Complete scheduling and follow-up appointments.
• Fax and call agencies and facilities to assist with discharge referrals and continuity of care.
• Assist with delivery of charity items and arrange transportation as needed for discharge.
• Complete PCS forms and compile packets for transport.
• Coordinate relationships with community partners.

Skills

Customer service experience

Insurance knowledge

Administrative experience

Medical terminology

Education

Associate's degree or High School Diploma and equivalent relevant experience

Bachelor's degree preferred

Medical assistant or LPN preferred

Tools

Outlook

EPIC

Teams

Faxing

Phone knowledge

Job description

Employment Type: Full time Shift: Day Shift Description: Senior Coordinator, Case Management & Social Services

The Senior Coordinator provides administrative and operational support to Case Managers and Social Workers in a fast-paced acute care hospital environment. This role assists with patient discharge planning, coordination of post-acute services, documentation management, insurance and referral processes, and communication between patients, families, physicians, and community agencies. The Senior Coordinator prioritizes multiple tasks simultaneously, ensures timely follow-up on discharge needs, and supports efficient patient throughput while maintaining excellent customer service and attention to detail. Strong organizational skills, adaptability, and the ability to thrive in a demanding healthcare setting are essential.

Senior Coordiantor for Case Management

The Senior Coordinator for Case Management would work under the direction of the RN Care Managers and Social Workers. This position functions with his/her peers and other care providers for problem solving and facilitating in-patient and post hospitalization care. And coordinate, oversee records and transmit information pertinent to the resource management of patients.

Job Qualifications

Associate's degree or High School Diploma and equivalent relevant experience required. Bachelor's degree preferred. Medical assistant or Licensed Practical Nurse (LPN) highly preferred. 5-7 years of customer service, Insurance knowledge medical assistance or secretarial experience preferred. Prior experience in a medical setting required Ability to organize and utilize work hours effectively and with minimal supervision Medical terminology is a must Must be able to use Outlook, EPIC, Teams, Faxing, and phone knowledge.

Essential Responsibilities

• Communicate information received from payers to utilization review nurse.
• Transmit continued stay reviews and track authorizations
• Complete HENS/PASSR Scheduling PCP/follow up appointments
• Faxing and phoning agencies and facilities to assist with discharge referrals and continuity of care
• Assist with delivery of charity items-clothing/DME/meal cards, etc. and complete transportation application and arrange transportation as needed for patients at discharge
• Completing PCS forms
• Compiling packets for transport
• DME: Completes form, get the script, and call liaison to follow up to ensure the patient receives before leaving.
• Sending referrals through Epic CareLink, Facilities, and IV infusion
• Calling facilities checking on patient acceptance
• Faxing paperwork to facilities
• Printing documents from Epic
• Problem Solving and Multi-tasking is a must quality Build relationships with Community Partners

Mount Carmel St. Ann's and North Region inclusion

*This is a full-time position at Mount Carmel St. Ann's and supports the North Region to include MCNA and MCD.

Equal Opportunity

Mount Carmel and all its affiliates are proud to be equal opportunity employers.

We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation.

Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states.

Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services.

Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org.

You can also follow Trinity Health on LinkedIn.