Department Assistant - Beckley - Requisition #257047

Infor; Battle Creek (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Infor is seeking an organized Medical Office Administrator to handle clerical duties and maintain an efficient healthcare office. You will serve as the communications link between patients and clinical staff, assist with registration, scheduling, and insurance tasks, and help keep the EMR up to date.

The role emphasizes accurate data handling, front-desk excellence, and collaboration with medical personnel to support patient care in a busy office environment.

Qualifications

• Associate’s degree or equivalent formal education preferred.
• Excellent telephone, written communication and interpersonal skills.
• Ability to prioritize multiple tasks with high productivity.
• Excellent analytical and problem‑solving skills.
• Experience with data extraction from multiple information systems.
• Proficiency in email, calendar, word processing and spreadsheets.
• Able to work independently.

Responsibilities

• Answer calls and route to proper destination; create appointments and messages.
• Greet patients and visitors; assist with registration and scheduling.
• Process incoming mail and faxes; manage Electronic Medical Record scanning.
• Inventory, order and maintain office supplies.
• Assist patients with intake and insurance forms.
• Direct patients when necessary; confirm physician and patient information.
• Verify insurance eligibility and collect copays.
• Support quality assurance initiatives.
• Update demographics and scan insurance cards into charts.
• Coordinate scheduling of referrals and high‑tech imaging appointments.
• Communicate with clinical staff to gather all necessary patient information.

Skills

Telephone communication

Written communication

Interpersonal skills

Task prioritization

Analytical skills

Data extraction

Software proficiency

Email and calendar tools

Independent worker

Education

Associate's degree or equivalent education

Job description

Job Summary

Handles administrative duties within a medical office and performs clerical duties to maintain an organized healthcare office and allow medical staff to focus on patient care. He or she also maintains a line of communication between the patient and clinical staff.

Essential Functions

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Answers incoming calls and routes to proper destination, creates appointments, creates messages on patient’s behalf.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Processes incoming mail and faxes.
  • Prepares Electronic Medical Record by scanning necessary documents.
  • Inventories, orders, and maintains all office supplies.
• Assists patients to complete documents such as intake and insurance forms.
• Directs patients when necessary.
• Confirms current patient information, ensures that the proper physician is listed.
• Verifies insurance eligibility.
• Contacts patients prior to visit for confirmation of visit, co‑insurance, and copay
• Collects copay and outstanding balances on patient accounts.
• Assists with quality assurance initiatives.
• Updates patient demographics including insurance information and scans insurance card into chart.
• Evaluates daily schedules to accommodate patient flow and minimize missed appointments.
• Coordinates scheduling of incoming referrals.
• Scheduling high‑tech imaging appointments.
• Communicates with the clinical staff to ensure all appropriate patient information is gathered.

Minimum Qualifications

18 years of age.

Knowledge, Skills & Abilities

Associate’s degree or equivalent formal education is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem‑solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems required, experience using email, electronic calendar, word‑processing, and spreadsheets; able to work independently.

Working Conditions

Must work in a busy office and public environment while maintaining a friendly demeanor during all interactions with diverse populations of physicians, nurses, patient family members, etc. Potential exposure to blood/body fluids and contagious disease.

Physical Requirements

Constantly sit, see/visual acuity, handle/grasp/feel, talk/hear, taste/smell. Frequently walk, bend/twist. Occasionally lift/carry 1 to 25 lbs.

Battle Creek, 14231 Beadle Lake Rd, Battle Creek, MI 49014