Dental Treatment Plan Coordinator

Powell Dental Group; Powell (OH); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Dental insurance

Vision insurance

Job summary

Powell Dental Group in Powell, OH is seeking an organized, outgoing Dental Treatment Plan Coordinator to join our growing team. You’ll bridge our clinical team and patients, helping patients understand their treatment and options.

You’ll present plans clearly, coordinate appointments, verify dental benefits, discuss financing, and keep treatment notes accurate. A friendly, patient-focused approach in a fast-paced dental office is essential.

Qualifications

• Experience in dental office environments preferred, especially in treatment coordination, scheduling, insurance, or front desk responsibilities.

Responsibilities

• Present and explain treatment plans clearly and compassionately.
• Coordinate treatment appointments and keep schedules moving efficiently.
• Verify insurance benefits and help patients understand and maximize coverage.
• Discuss payment options, plans, and financing with patients.
• Maintain accurate notes on treatment status, communications, and finances.
• Support the front desk and dental administrative duties as needed.

Job description

Benefits:

• Employee discounts
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance

About the Role:

Powell Dental Group is looking for an organized, outgoing, motivated, people-loving, patient-focused Dental Treatment Plan Coordinator to join our growing team!

In this key role, you’ll be the bridge between our clinical team and our patients—helping people understand their treatment, feel confident in their options, and take the next step toward the care they need.

Do you love helping patients understand dental treatment without making it sound like they need a dental degree to follow along?

Are you comfortable talking about scheduling, insurance, and finances while still keeping the conversation warm and patient-focused?

If you’re passionate about creating a great patient experience and thrive in a busy, fast-paced dental office, we’d love to meet you!

What You'll Be Doing

• Present and explain treatment plans in a clear, compassionate, and confident way
• Help patients understand recommended treatment and answer their questions
• Coordinate treatment appointments and keep schedules moving efficiently
• Verify dental insurance benefits and help patients understand and maximize their coverage
• Review patient portions, payment options, payment plans, and third-party financing
• Follow up with patients who have unscheduled treatment and help them get back on the schedule
• Work closely with our dentists and clinical team to make sure treatment plans and documentation are accurate and current
• Maintain detailed notes regarding treatment status, patient communication, and financial arrangements
• Keep track of treatment plans from presentation to completion—because we love a good follow-through!
• Assist with other dental front-office and administrative responsibilities as needed

Treatment planning and coordination will be the primary focus and responsibility of this position; however, we work as a team, so additional front desk and dental administrative duties will also be part of the role when needed.

Requirements:

• Have previous dental office experience, especially in treatment coordination, scheduling, insurance, or front desk responsibilities
• Have a strong understanding of dental terminology, procedures, and insurance
• Are confident, friendly, and comfortable discussing financial arrangements
• Know how to handle questions or objections professionally and empathetically
• Have experience with dental practice management software (we use Eaglesoft)
• Are highly organized and detail-oriented
• Follow through without needing to be reminded 17 times
• Enjoy working with people and building relationships with patients
• Are positive, dependable, motivated, and team-oriented
• Can juggle multiple priorities while still keeping a smile on your face

About Us:

Powell Dental Group is proud to serve the Powell community with comprehensive, high-quality dental care in a warm and welcoming environment.

We believe dentistry should feel personal—not corporate. Our goal is to make every patient feel heard, comfortable, informed, and cared for.

We’re looking for someone who wants to be more than just another person behind the front desk. This position plays an important role in helping our patients understand their care, overcome obstacles, and ultimately get the treatment they need.

If you love dentistry, love people, and get a little too excited when a big treatment plan finally gets scheduled... you may be exactly who we’re looking for!