Dental Treatment Coordinator/Receptionist

Utah Valley Dental; American Fork (UT); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading dental practice in American Fork seeks a Dental Treatment Coordinator to enhance patient interaction and ensure seamless treatment experiences. The role involves managing patient treatment plans, providing financial insights, and delivering exceptional customer care. Candidates should have a high school diploma, relevant experience, and strong communication skills.

Qualifications

• Previous experience in dental or healthcare coordination, front office administration, or a similar role.
• Strong knowledge of dental terminology, procedures, and insurance processes.
• Excellent interpersonal and communication skills.

Responsibilities

• Communicate with patients regarding treatment plans and address concerns.
• Collaborate with the dental team to coordinate treatment and appointments.
• Provide cost estimates and assist with insurance verification.

Skills

Customer Service

Communication

Problem-Solving

Organizational Skills

Education

High school diploma or equivalent

Associate degree or relevant certifications

Tools

Dentrix

EagleSoft

OpenDental

Job description

The Dental Treatment Coordinator serves as a vital member of our dental team, acting as the primary liaison between patients and the dental practice. This role is responsible for guiding patients through their treatment plans, ensuring a seamless and positive experience while helping them understand procedures, costs, and payment options. The Treatment Coordinator plays a key role in supporting practice growth and patient satisfaction. The Days we are looking for are Monday 7-2, Tuesday through Thursday 7-6.

Responsibilities

1. Patient Interaction:

• Communicate with patients regarding their treatment plans, answering any questions and addressing concerns.

• Explain dental procedures and associated costs in a clear, compassionate, and professional manner.

• Serve as the primary point of contact for patients requiring detailed treatment planning and follow-up.

2. Treatment Coordination:

• Collaborate with the dental team to review patient charts and ensure the accuracy of recommended treatment plans.

• Schedule appointments and coordinate treatment timelines for patients.

• Ensure patients fully understand their treatment options and associated timelines.

3. Financial Discussions:

• Provide cost estimates for treatment plans and explain available payment and financing options.

• Work with patients to create customized financial plans that align with their budget.

• Verify insurance benefits and assist with pre-authorizations and claims processing.

4. Administrative Duties:

• Maintain accurate and up-to-date patient records in the practice management system.

• Follow up with patients on treatment acceptance, pending decisions, and unscheduled procedures.

• Track treatment plan acceptance rates and prepare reports for practice management.

5. Customer Service Excellence:

• Deliver exceptional customer service by building relationships with patients and ensuring their comfort throughout the treatment planning process.

• Handle patient complaints or concerns professionally, escalating to management if necessary.

Qualifications

• High school diploma or equivalent (associate degree or relevant certifications preferred).

• Previous experience in dental or healthcare coordination, front office administration, or a similar role.

• Strong knowledge of dental terminology, procedures, and insurance processes.

• Proficiency in dental practice management software (e.g., Dentrix, EagleSoft, or OpenDental). We use OpenDental.

• Excellent interpersonal and communication skills, with the ability to build rapport with patients.

• Strong organizational and multitasking abilities, with attention to detail.

• Problem-solving skills and a proactive attitude toward assisting patients.