Dental Treatment Coordinator

Riccobene Associates Family Dentistry; Mount Pleasant (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Riccobene Associates Family Dentistry in Mount Pleasant, SC is seeking a full-time Treatment Coordinator. You will educate patients on treatment plans, guide financial options, and coordinate scheduling while maintaining a warm, efficient patient experience.

The role links clinical care with business operations, supporting billing, insurance, and patient communications to help patients feel confident about their dental care journey.

Qualifications

• Front office dental experience required.
• Comfort with computers and MS Office Suite.
• Familiarity with dental treatment plans and insurance requirements preferred.
• Experience with dental/medical practice management software a plus.
• Initiative, dependability, and promptness.
• Strong time management and organizational skills.
• Comfort in a fast-paced environment.
• Strong written communication and presentation skills.
• Willingness to travel between locations, if needed.
• Independent thinking and teamwork.
• Excellent phone skills and clear patient communication.

Responsibilities

• Sit down with patients to understand their oral health history, concerns, and goals.
• Walk patients through their treatment plan and address questions.
• Help patients prioritize treatment and map out scheduling and payment.
• Build trust and rapport with patients.
• Lead financial consultations for new patients and when treatment plans are presented.
• Manage payment options and policies.
• Explain dental benefits and how they apply to treatment.
• Handle insurance billing, posting, and claim estimations.
• Track patient benefit accounts receivable and follow up on claims.
• Connect patients with outside financing options and explain how they work.
• Monitor patient account balances and support collections.
• Welcome new patients and review health history and exams.
• Greet and check patients in/out.
• Answer incoming calls and inquiries.
• Pitch in on general office duties.

Skills

Front office dental

Computer literacy

Dental insurance knowledge

Practice management software

Reliability

Time management

Communication

Travel

Teamwork

Phone etiquette

Tools

Microsoft Office Suite

Practice management software

Job description

Riccobene Associates Family Dentistry is looking for a full-time Treatment Coordinator to join our Mount Pleasant office! This is a role for someone who loves connecting with people, has a knack for finances and problem-solving, and takes pride in helping patients feel confident about their dental care journey.

About the Role

As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.

What You'll Do

• Sit down with patients to understand their oral health history, concerns, and goals
• Walk patients through their treatment plan, answering questions and addressing concerns
• Help patients prioritize treatment and map out a plan for scheduling and payment
• Build genuine trust and rapport with every patient
• Lead financial consultations for new patients and whenever a new treatment plan is presented
• Manage payment options and policies that uphold the practice's financial integrity
• Educate patients on their dental benefits and how they apply to treatment
• Handle insurance billing, payment posting, and claim estimations
• Track dental benefit accounts receivable and follow up on claims to keep payments on timeConnect patients with outside financing options and explain how they work
• Monitor patient account balances and support the practice's collections process
• Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
• Greet and check patients in and out before and after treatment
• Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups
• Pitch in on general office duties as needed

What You Bring

• Previous front office dental experience required
• Comfort with computers and the ability to pick up new software, including Microsoft Office Suite
• Familiarity with dental treatment plans and insurance requirements preferred
• Experience with dental/medical practice management software a plus
• Initiative, dependability, and promptness
• Strong time management and organizational skills to juggle multiple priorities
• Comfort working in a fast-paced environment
• Strong written communication and presentation skills
• Willingness to travel between locations, if needed
• A balance of independent thinking and team collaboration
• Excellent phone skills and clear communication with patients and teammates alike

Why You'll Love It Here

• Full health, dental, and vision insurance
• Life insurance
• Paid time off
• A dynamic role where you make a real impact on patients' care and confidence