Dental Treatment Coordinator / Front Office Lead

Transformcap

Los Angeles (CA)

On-site

USD 47,000 - 52,000

Full time

13 days ago

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Benefits offered by this job

Monthly bonus opportunities

Paid time off

Employee discounts

Referral program

Leadership growth

Job summary

Clove Dental seeks a Dental Treatment Coordinator / Front Office Lead to manage busy front‑office operations in Sherman Oaks, CA. The role focuses on presenting treatment plans, coordinating financing, and ensuring a smooth patient experience.

You will lead a small front‑office team, manage schedules, and improve KPIs while reporting to Field Operations. This position offers salary hourly with monthly incentives and growth within a multi‑location dental group.

Qualifications

Minimum 2–3 years of experience as a Dental Front Office Lead.
Strong treatment‑planning, case‑presentation, and patient financial coordination skills.
Strong knowledge of PPO, Denti‑Cal, and HMO dental insurance plans.
Strong communication, leadership, organizational, and customer service skills.
High school diploma or GED required; comfortable using computers and standard office equipment. Open Dental experience preferred.
Availability to work at least two Saturdays per month

Responsibilities

Lead front‑office operations and scheduling, patient experience, collections, and daily execution.
Own treatment‑plan presentation, financing, case acceptance, and follow‑up on high‑value cases.
Drive provider schedule utilization through recall, reactivation, unscheduled treatment, cancellation management, and same‑day opportunities.
Own front‑office KPIs, identify performance gaps, and implement corrective actions to improve production, collections, reappointment, and treatment conversion.
Lead, train, and coach Receptionist I–III and Front Lead I–II team members and support performance management with the Office Manager.
Review schedules, treatment pipelines, patient balances, and operational reports to identify risks and growth opportunities.
Resolve escalated patient concerns and make day‑to‑day operational decisions within Company policies.
Support staffing, onboarding, scheduling, training, and front‑office coverage and elevate significant HR matters appropriately.
Serve as the Office Manager’s second‑in‑command and oversee day‑to‑day office operations when the Office Manager is unavailable.
Partner with the Office Manager to achieve office revenue, profitability, collections, patient‑experience, and team‑performance goals.

Skills

Treatment planning

Case presentation

Patient financial coordination

Insurance knowledge

Communication skills

Leadership

Customer service

Saturdays availability

Education

High school diploma or GED

Tools

Open Dental

Job description

Dental Treatment Coordinator / Front Office Lead

Sherman Oaks, CA 91403

$34 - $38 por hora - Full-time

Información del empleo

Sueldo

$34 - $38 por hora

Tipo de empleo

Full-time

Descripción completa del empleo

Date posted: September 14, 2026

Pay: $34.00 - $38.00 per hour

Job description:

Company: Clove Dental

Date posted: September 14, 2026

Pay Range: $34–$38/hour

Location: Sherman Oaks, CA 91403

Work Location: In person

Reports to: Field Operations

Clove Dental is seeking an experienced Front Lead III to lead front-office operations, present treatment plans, and support our Santa Monica team.

Compensation is based on dental leadership experience, treatment-planning expertise, case acceptance, and demonstrated performance.

Why Join Clove Dental?

Monthly bonus opportunities, opportunity for full‑time hours, paid time off, employee discounts, a referral program, and leadership growth within a multi‑location dental organization.

Benefits and incentive eligibility are subject to applicable Company policies and plan terms, as described under Employment Information below.

Front Lead III

Lead front‑office operations and hold the team accountable for scheduling, patient experience, collections, and daily execution.
Own treatment‑plan presentation, financing, case acceptance, and follow‑up on high‑value and complex treatment.
Drive provider schedule utilization through recall, reactivation, unscheduled treatment, cancellation management, and same‑day opportunities.
Own front‑office KPIs, identify performance gaps, and implement corrective actions to improve production, collections, reappointment, and treatment conversion.
Lead, train, and coach Receptionist I–III and Front Lead I–II team members and support performance management with the Office Manager.
Review schedules, treatment pipelines, patient balances, and operational reports to identify risks and growth opportunities.
Resolve escalated patient concerns and make day‑to‑day operational decisions within Company policies.
Support staffing, onboarding, scheduling, training, and front‑office coverage and elevate significant HR matters appropriately.
Serve as the Office Manager’s second‑in‑command and oversee day‑to‑day office operations when the Office Manager is unavailable.
Partner with the Office Manager to achieve office revenue, profitability, collections, patient‑experience, and team‑performance goals.

Qualifications

Minimum of 2–3 years of experience as a Dental Front Office Lead.
Strong treatment‑planning, case‑presentation, and patient financial coordination skills.
Strong knowledge of PPO, Denti‑Cal, and HMO dental insurance plans.
Strong communication, leadership, organizational, and customer service skills.
High school diploma or GED required; comfortable using computers and standard office equipment. Open Dental experience preferred.
Availability to work at least two Saturdays per month

Employment Information Benefits

Eligible employees may have access to Company‑sponsored benefits, which may include medical, dental, paid sick leave, paid time off, holiday benefits, retirement benefits, employee dental benefits, bonus or incentive opportunities, and other benefits made available to similarly situated employees. Eligibility, waiting periods, coverage, and other terms are governed by the applicable benefit plans and Company policies, which may be amended from time to time subject to applicable law.

Equal Employment Opportunity

Clove Dental is an equal opportunity employer. We make employment decisions without unlawful discrimination, harassment, or retaliation based on any characteristic protected by applicable federal, state, or local law. Clove Dental provides reasonable accommodations to qualified applicants and employees with disabilities, medical conditions, religious needs, and other legally protected accommodation needs. Applicants who require a reasonable accommodation during the hiring process may contact admin@clovedds.com.

California Fair Chance Act

Clove Dental will consider qualified applicants with criminal histories in accordance with the California Fair Chance Act. Applicants are not required to disclose criminal history or participate in a criminal background check before a conditional offer of employment, except where otherwise permitted or required by law. Any post‑offer consideration of conviction history will be handled in accordance with applicable law.

Applicant Privacy

Clove Dental collects and uses applicant personal information for recruiting, evaluating applicants, hiring, credentialing, background and reference checks, healthcare exclusion screening, legal and regulatory compliance, security, and related employment‑administration purposes. Information may include identifiers, contact information, employment and education history, professional credentials, application materials, references, compensation information, and other information relevant to the application process.

Clove Dental does not sell applicant personal information or share it for cross‑context behavioral advertising. Additional information regarding the categories of personal information collected, purposes of collection and use, retention, sensitive personal information, and applicable privacy rights is available in Clove Dental’s Notice at Collection of Personal Information for Applicants and Employees, available at https://clovedds.com/privacy. Privacy requests may be submitted to admin@clovedds.com.

At‑Will Employment

Employment with Clove Dental is at‑will unless otherwise expressly provided in a written agreement signed by an authorized Company representative. This means that either the employee or Clove Dental may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. Nothing in this job posting constitutes a contract or guarantee of employment for any particular duration.

Licensure and Employment Conditions

Where applicable, employment is conditioned upon maintenance of required licenses, registrations, certifications, professional credentials, work authorization, lawful background or reference verification, healthcare exclusion screening, and completion of required onboarding and compliance requirements. Clove Dental reserves the right to modify or withdraw this posting, position, compensation range, schedule, location, duties, benefits, and other terms prospectively based on business needs and applicable law. Nothing in this posting limits rights that cannot lawfully be waived.

Benefits