Dental Treatment Coordinator: Elevate Patient Experience & Scheduling

Lane & Associates Family Dentistry; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay!

Comprehensive Insurance Coverage (90+ 

401(k) Employer Contribution Plan

Quarterly Performance Bonus!

Paid Training in Fuquay Varina

Employee Assistance Program!

Uniform Allowance!

Paid Time Off & Holidays!

Fridays off at 2 PM!

Volunteer opportunities with SmileSqud

Team events & social campaigns

Birthday & Work Anniversary surprises

Job summary

Lane & Associates Family Dentistry in Durham, NC is hiring a Dental Treatment Coordinator to create a 5-star patient experience, explain treatments, navigate insurance benefits, coordinate appointments, and support overall oral health goals.

The role requires 1-2 years in dental front office or related administrative work, strong communication, and detailed, organized work habits. Join a team that focuses on exemplary patient care and collaborative office operations.

Qualifications

• Minimum of 1-2 years of experience in a dental front office, treatment coordinator, or similar dental administrative role.
• Strong communication, attention to detail, and organizational skills.
• A professional and polished demeanor with strong attention to detail.
• A positive attitude and passion for providing exceptional patient experiences.
• Ability to work efficiently in a team environment.
• Proficiency with computers.
• High School Diploma or GED.
• Ability to lift up 15-20 lbs.

Responsibilities

• Serve as a primary point of contact for patients, delivering a welcoming and professional experience.
• Manage a multi-line phone system to schedule, reschedule, and confirm appointments while optimizing provider schedules.
• Ensure schedules remain productive and filled for doctors and hygienists.
• Collect and update patient personal and insurance information in Denticon accurately.
• Check in and check out patients with professionalism and care.
• Present and review treatment plans to promote case acceptance.
• Help assist in verifying insurance coverage and eligibility, maintaining accurate records.
• Process payments and enforce financial policies accurately and courteously.
• Maintain accurate electronic patient records while ensuring HIPAA compliance.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Perform additional duties as assigned to support office operations.

Skills

Dental front office

Treatment coordinator

Communication

Organizational

Education

High School Diploma or GED

Tools

Denticon

Job description

Lane & Associates Family Dentistry in Durham, NC is hiring a Dental Treatment Coordinator to create a 5-star patient experience, explain treatments, navigate insurance benefits, coordinate appointments, and support overall oral health goals.

The role requires 1-2 years in dental front office or related administrative work, strong communication, and detailed, organized work habits. Join a team that focuses on exemplary patient care and collaborative office operations.