Dental Treatment Coordinator

Resonate AI; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Equity stake

Mentorship program

Job summary

Resonate AI is seeking a lead care coordinator to drive patient progression from treatment recommendations to bookings across dental practices. You will work directly with patients and office teams, shaping AI agents and care workflows for scalability.

The role requires chairside dental experience, exceptional communication, and the ability to manage multiple practices. We offer meaningful equity, mentorship, and a high-impact path in a fast-growing startup.

Qualifications

• Chairside dental experience required (hygienist/assistant/clinical background).
• Excellent communication with patients and office teams.
• Strong organizational skills to manage multiple practices.
• High emotional intelligence to connect with patients and staff.
• Ability to learn quickly and adapt to startup environment.

Responsibilities

• Lead care coordinator role to move patients from treatment recommendation to booking across practices.
• Work directly with patients and office teams; gather feedback to shape AI agents and workflows.
• Identify where communication breaks down and design repeatable workflows across DSOs.
• Interact with patients via phone and text to address objections and drive bookings.
• Build scalable processes that can be expanded to additional practices and DSOs.

Skills

Chairside dental experience

Exceptional communication

Strong organization

High emotional intelligence

Figure-it-out instinct

Quick learner

Multi-location/DSO experience

Job description

• Base ($60-85K + equity + variable bonus)

We're working with some of the largest dental groups in the country, including Dental Care Alliance, OMS360, Allied OMS, and Great Lakes Dental Partners. Our agents capture missed calls, book appointments with a higher success rate than human receptionists, drive outbound patient recall/re-care and proactively reach out to patients to get them scheduled 3x more effectively than humans.

Resonate is backed by great investors and looking to hire a skilled specialist to lead a new vertical in stealth. Our team boasts clinical and AI experience from organizations including Microsoft, Oscar Health, and Novellia.

About the role:

We're looking for someone who drives a high case acceptance conversion rate for restorative treatments.

What you'll do:

As Resonate's lead care coordinator, you'll help patients move from a recommended treatment to their next step in care. You'll start with a few practices, work directly with patients and office teams, and use what you learn to shape our AI agents and expand care coordination across other DSO practices.

• Understand how the practice works. Learn how patients move through diagnosis, treatment recommendations, scheduling, and follow-up. Identify where communication breaks down and help build workflows that keep patients moving forward.
• Connect with patients by phone and text. Follow up with patients from outreach campaigns for unscheduled treatments. Understand their objections for not accepting treatment, and help overcome them thus driving patient bookings.
• Help patients work through barriers to care. Address concerns about co-payments, financing options to make things affordable, coordinate benefits verification, and help patients schedule their outstanding treatments with the right providers.
• Shape Resonate's product and AI agents. Use what you learn from patient conversations and practice workflows to improve our tools, guide our agents' development, and identify where human support is needed.
• Build an approach that can expand. Turn lessons from your first practice into repeatable workflows that can be adapted across other DSO practices.
• Help lead this offering. Bring candid feedback, challenge our assumptions, and take ownership of how care coordination operates at Resonate. You'll help define how we work and what great patient support looks like.

What we're looking for:

• Chairside dental experience. Hygienist, assistant, or clinical background where you've explained treatment to patients directly. This is the top requirement.
• Ability to drive a high case acceptance conversion rate. You're great at convincing patients to schedule procedures, particularly restorative procedures (fillings, crowns, root canals, etc.), and objection handling. You can speak to the value of procedures and handle patient objections.
• Exceptional communication skills. You should be able to easily explain why a patient needs treatment and what happens if they don’t, helping them inform what will be best for their needs.
• Strong organization skills. You should be able to handle and apply learnings from multiple practices as you expand this vertical.
• High emotional intelligence. You should be able to understand patients’ needs, connecting our company closer to and furthering our trust with patients.
• Figure-it-out instinct. We're a startup. Our team is at your disposal, but as a lead you'll have the opportunity to build.
• Quick learner. You'll work with cutting edge tools being adopted across DSOs today.
• Multi-location or DSO experience.
• You'll learn cutting edge AI tools being incorporated in the largest DSOs today. This is your learning opportunity.
• Customer traction: We are working with some of the largest dental groups in the country and growing 30% MOM, already at 7 figure revenue.
• Meaningful equity and mentorship in the company.
• Ambition: We are building a $100B+ company. We are the right place for you if you are hungry and have a relentless obsession to build and learn.
• Impact: You will have autonomy to build this vertical and liaise closely with the Head of Strategy & Operations to inform our workflows.
• High standards: We are not for everyone. You THRIVE in an intense environment with high standards and LOVE challenging work.