Dental Treatment Coordinator

Socket.dev; Phoenix (AZ); Hybrid; USD 52,000 - 90,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Opportunities for advancement

Paid Time Off

Paid Sick Leave

Nutrition Coaching

Job summary

Smile Dental Clinics in Arizona is seeking a Dental Treatment Coordinator to connect with patients, explain and advise on treatment plans, review pretreatment estimates, explain balances, and collect payments. You will assist with financial planning and coordinate scheduling based on planned treatment.

We are a digital, paperless private practice focused on exceptional patient care. Proficiency with Dentrix and bilingual English/Spanish are preferred to support our diverse patient base.

Qualifications

• Experience with Dentrix and dental software workflows.
• Bilingual English/Spanish is highly preferred.
• Knowledge of dental terminology and procedures.
• Strong communication and customer service skills.
• Ability to explain insurance options and financing to patients.

Responsibilities

• Manage scheduling of patient appointments to optimize dentist time and reduce wait times.
• Build and maintain strong relationships with patients through empathetic support and clear communication.
• Use digital and paperless systems to improve accuracy of patient records and workflow.
• Act as liaison between patients and dental team to align treatment plans.
• Keep up-to-date with dental procedures, insurance policies, and financing options.
• Document all patient records, treatment plans, and financial details accurately.

Skills

Clear communication

Customer focus

Team collaboration

Bilingual English/Spanish

Dental terminology knowledge

Tools

Dentrix

Dental software

Financial transactions handling

Job description

We are seeking a Dental Treatment Coordinator to connect and build trust with patients. Must be able to explain and advise patients about recommended treatment plans. Review pretreatment estimates, explain balances, and collect payments. This person also assists with financial planning, is familiar with working with 3-party financing, insurance verification, and scheduling patients based on planned treatment

ABOUT OUR

Our Dental office is a caring, team-oriented private practice dedicated to providing exceptional patient care. We pride ourselves on being a digital and paperless operation, utilizing the latest technologies to make our work efficient and effective. We are passionate about creating a supportive environment where our team members can grow, reach their full potential, and get paid what they’re worth.

JOB DUTIES

• Manage the scheduling of patient appointments to maximize the dentist’s time and reduce patient wait times
• Build and maintain strong relationships with patients by providing empathetic support, answering their questions, and addressing any concerns
• Utilize the practice’s digital tools and paperless systems to improve accuracy in patient records, streamline workflow, and ensure timely and effective communication with patients and the dental team
• Act as a liaison between patients and the dental team, facilitating clear communication and ensuring that all team members are aligned on patient care plans and treatment schedules
• update knowledge of dental procedures, insurance policies, and financial options, applying this expertise to enhance the quality of patient care and improve operational efficiency
• Ensure all patient records, treatment plans, and financial details are meticulously documented and updated

KEY COMPETENCIES

• Ability to communicate clearly, persuasively, and professionally both verbally and in writing.
• Demonstrated commitment to understanding and meeting the needs of customers.
• Strong ability to work collaboratively with internal teams to align efforts and achieve common goals.
• Understanding of dental insurance processes, third-party financing options, and financial planning to assist patients with their financial responsibilities and payment arrangements.
• Competency in using digital and paperless systems, dental software, and other relevant technologies to manage patient records, appointments, and treatment plans

EDUCATION AND EXPERIENCE

• Dentrix
• Financial Transaction
• Bilingual (English/Spanish)
• Dental terminology: 2 years (Preferred)

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting
• This position requires travel to various workshops, conferences, etc in Arizona and other states

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, we recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Compensation:Competitive Pay ($52,000 base to start per year DOE plus Incentive Plan - potential for six figure incomeCurious about who you’d be working with? Meet our team and learn more about our practice here: https://www.smiledentalclinics.com/our-practice/meet-the-team/

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid Time Off
• Paid Sick Leave
• Nutrition Coaching

Our Core Values at Smile Dental Clinics: C - Communication A - Adaptable R - Responsible E - Excellence Together, we don’t just care—we C.A.R.E.