Dental Treatment coordinator

Smile Rite; Ocoee (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking dental practice where your role is crucial in ensuring patients have a seamless experience. This position involves preparing treatment plans, assisting with financial arrangements, and managing patient appointments. You'll be the key point of contact, helping patients understand their treatment options and insurance benefits, while promoting a positive and informative environment. If you have a passion for customer service and dental care, this opportunity offers a chance to make a real difference in patients' lives while working in a supportive team atmosphere.

Benefits

Dental insurance

Employee discounts

Health insurance

Paid time off

Qualifications

• Bachelor's degree required with 2 years of dental experience.
• Strong customer service and dental billing skills needed.

Responsibilities

• Prepare and present treatment plans and financial estimates to patients.
• Assist with insurance verification and billing processes.
• Schedule patient treatment appointments and manage schedules.

Skills

Customer service skills

Interpersonal skills

Confidentiality

Microsoft Office

Dental EMR Knowledge

Dental Billing

Education

Bachelor's degree

Dental Experience

Customer Service experience

Dental Billing

Job description

Benefits:

1. Dental insurance
2. Employee discounts
3. Health insurance
4. Paid time off

Job Description

Summary/Objective: To facilitate patient's office experience in being seamless and ensure the patient leaves well-informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements, and coordination of appointments.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

1. Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
2. Assist patients with financial arrangements.
3. Insurance verification and sending/tracking pre-determinations.
4. Billing and sending of insurance claims with related narratives, x-rays, and photos.
5. Attending to denied claims and account receivables.
6. Schedule patient treatment appointments; reschedule and call patients that have not completed treatment.
7. Manage the Doctor and hygiene schedules to achieve utilization goals through efficient use of appointment time.
8. Handle all treatment paperwork including consent forms, policy forms, and exit paperwork.
9. Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
10. Answer and return incoming calls from patients.
11. Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
12. Follow and demonstrate commitment to company policies, professional expectations, and Service Excellence Standards.
13. Other duties may be assigned.

Competencies:

1. Customer service skills
2. Interpersonal skills
3. Confidentiality
4. Microsoft Office
5. Punctuality
6. Dental EMR Knowledge
7. Dental Billing

Supervisory Responsibilities: None

Work Environment: Front Office

Required Education and Experience:

1. Bachelor's degree
2. Dental Experience: 2 Years
3. Customer Service experience
4. Dental Billing: 2 Years