Customer Service Representative

Panthera Dental; Yorba Linda (CA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

3 weeks vacation

Holiday closure

Life happens days

401K plan

Medical insurance

Job summary

Panthera Dental is seeking a Customer Service & Technical Support Representative to act as the control tower for technical support, guiding customers and collaborating with internal teams to move files forward efficiently.

You will provide rigorous technical guidance while addressing customer inquiries via phone and email, assist with online account creation and management, monitor shipments, and work closely with internal teams to meet personalized client needs in a fast-growing dental

Qualifications

• Experience in customer service or technical support (an asset).
• Strong sense of customer service and an empathetic approach.
• Proficiency with Microsoft Office Suite and computer systems.
• Positive attitude and a strong team spirit.

Responsibilities

• Answer technical questions from customers (via phone and email) regarding our products, our website, and credit card payments.
• Guide customers through the creation and management of their online accounts.
• Monitor shipments and take necessary steps in case of transportation or delivery issues.
• Collaborate with various internal teams to meet the personalized needs of our clientele.

Skills

Customer service

Technical support

MS Office

Computer systems

Team spirit

Job description

Are you interested in the medical field and high-end technology? Do you enjoy solving problems, supporting customers, and playing a key role in their experience? Do you want to grow within a leading, fast-growing dental company that truly values its team?

Panthera Dental is the place for you! What makes it even more motivating? Our work concretely changes the lives of thousands of people around the world—over 250,000 patients have already benefited from our solutions.

Join the adventure as a Customer Service & Technical Support Representative. At the heart of the customer experience, you will act as the "control tower" for technical support. You will provide rigorous technical guidance while collaborating closely with internal teams to move files forward efficiently. It is a key, dynamic, and collaborative role where every day brings stimulating challenges and real opportunities to make a difference

Your Daily Role:

• Answer technical questions from customers (via phone and email) regarding our products, our website, and credit card payments;
• Guide customers through the creation and management of their online accounts;
• Monitor shipments and take necessary steps in case of transportation or delivery issues;
• Collaborate with various internal teams to meet the personalized needs of our clientele.

What Makes You the Ideal Candidate:

• Experience in customer service or technical support (an asset);
• Strong sense of customer service and an empathetic approach;
• Proficiency with Microsoft Office Suite and computer systems;
• Positive attitude and a strong team spirit.

Why You’ll Love It Here

• We don't just talk about well-being; we live it.
• 3 weeks of "mobile" vacation starting in your first full year;
• Paid Holiday Closure between Christmas and New Year’s Eve (exact dates determined annually).
• Up to 6 paid days for health or family "life happens" moments;
• Access to a 401K plan;
• Medical insurance with an employer contribution.

A few more reasons to convince you this job is made for you: Who is Panthera Dental?

We are a 100% Quebec-based family business with a global heart. Headquartered in the beautiful Quebec City, we’ve become a world leader in CAD/CAM implant solutions and dental devices for sleep-disordered breathing.

Our Big Goal? To revolutionize the global market. We build our own tech, use the highest-grade materials, and provide a level of personalized service that’s honestly hard to find elsewhere.

We’re one united team where every single person’s contribution is the secret sauce to our success. Innovation, high standards, and a friendly, open-minded culture—that’s just how we roll.

Ready to join the adventure?

If you’re a go-getter who loves a challenge and wants to make a real impact, we want to hear from you! Join a team that values innovation as much as it values its people.