Dental Sales Enablement Lead

Cigna Health and Life Insurance Company; Missouri; Remote; USD 80,000 - 110,000; Full time

Job summary

Cigna Healthcare is seeking a Lead Analyst to support Dental Sales Operations and Broker/Client Services, driving growth and optimizing broker experiences. You will partner with broker distribution teams to improve workflows, enrollments, and system capabilities while translating business needs into scalable solutions.

With 3+ years in health insurance or dental operations, you will analyze data, manage stakeholder expectations, and support training, UAT, and rollout for new features.

Qualifications

• 3+ years health insurance or dental operations experience.
• Strong stakeholder management skills.
• Experience identifying gaps and implementing solutions.
• Data analysis capabilities involving large data sets.
• Experience participating or leading a helpdesk.
• Advanced capabilities with Microsoft Excel and Powerpoint.

Responsibilities

• Partner with broker distribution teams to support dental brokers and sales processes, optimizing where possible, and ensuring all steps in the process from pre-sale to enrollment are well managed.
• Serve as liaison between Sales, Operations, and cross-functional teams to ensure business requirements for dental system capabilities are understood and delivered successfully.
• Translate dental business needs into requirements and workflows to support smooth solution decisions.
• Identify and resolve gaps in dental quoting, enrollment, and service always emphasizing broker and customer usability.
• Synthesize data to highlight trends and risks, working together with business and sales operations stakeholders to manage improvements on the dental backlog.
• Ensure improvements and changes are aligned to dental growth targets.
• Collaborate with training resources to communicate system and process changes to internal and external stakeholders.
• Support UAT, training, and rollout for emerging features.
• Participate in internal helpdesk issue tracking of broker issues and tickets, identify root causes that support simplified solutioning, and ensure fixes meet stakeholder expectations.

Skills

Stakeholder management

Data analysis

Excel

PowerPoint

Health insurance experience

Job description

Cigna Healthcare is seeking a Lead Analyst to support Dental Sales Operations and Broker/Client Services, driving growth and optimizing broker experiences. You will partner with broker distribution teams to improve workflows, enrollments, and system capabilities while translating business needs into scalable solutions.

With 3+ years in health insurance or dental operations, you will analyze data, manage stakeholder expectations, and support training, UAT, and rollout for new features.