Dental Receptionist Armenian Speaking

Empower Dental Group; Burbank (CA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Job summary

Empower Dental Group in California is hiring a Dental Office Receptionist to manage appointment scheduling, patient communications, and insurance verification. You will greet patients, collect co-pays, and support clinical staff while maintaining a warm, professional front desk presence.

The role requires 2+ years of front desk experience, strong customer service, and familiarity with Open Dental and Practice by Numbers.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of experience at a dental front desk.
• Knowledge of PPO and Medical insurance requirements.
• Strong customer service background.
• Insurance verification with accurate estimates and preauthorizations.
• Ability to multitask front office duties including scheduling and check-in/out.
• Strong communication to present treatment plans and financial options.
• Experience with dental software Open Dental and Practice by Numbers.

Responsibilities

• Greet patients warmly and update their information and insurance data.
• Answer phones, take messages, and direct calls as needed.
• Register new patients and explain office policies.
• Schedule and confirm appointments; coordinate with doctors and hygienists.
• Prepare patient records and note outstanding treatment needs.
• Verify insurance benefits for new patients and update records.
• Communicate treatment plans and financial arrangements to patients.
• Confirm appointments 48 hours in advance via phone, text, or email.
• Maintain a clean, organized reception area and ensure HIPAA compliance.

Skills

Customer service

Communication

Multitasking

Team collaboration

Education

High School Diploma or equivalent

Tools

Open Dental

Practice by Numbers

Job description

Benefits:

• 401(k)
• Competitive salary
• Paid time off

We are a dynamic and rapidly expanding Dental Support Organization (DSO) led by passionate dentists and entrepreneurs. With 7 practices across Southern California, we are committed to building a patient-centered, team-driven culture that transforms the dental experience. As we scale, we're looking for a creative, resourceful, and driven staff to help us share our story, strengthen our brand, and engage our growing network of patients and team members.

The Dental Office Receptionist oversees appointment scheduling, manages patient communications, verifies insurance, collects payments, and supports clinical staff by maintaining an optimized daily schedule. This position is vital to patient satisfaction and the overall productivity of the practice. The receptionist is the face of the office-answering phones, greeting patients, updating records, and being the first and last point of contact during each visit.

Schedule: Monday - Friday 8am - 5pm Bilingual Armenian Required

Required Qualifications

• High School Diploma or equivalent required
• 2+ years of experience working at a dental front desk
• Knowledge and experience with dental treatment plans, PPO & Medical insurance requirements
• Strong background in customer service
• Insurance verification (full PPO breakdown and ability to give accurate insurance estimates, medical authorizations & preauthorizations)
• Ability to multitask front office duties including answering phones, scheduling, check-in/out, and verification
• Strong communication skills to present and explain treatment plans and financial options to patients
• Experience with Dental Software (Open Dental and Practice by Numbers)
• Working knowledge of dental procedures and terminology

Job Responsibilities

• Greet all patients warmly and professionally; update patient information and insurance data as needed
• Answer all incoming calls as the first responder; direct calls or take accurate messages as appropriate
• Register new patients, explain office policies, and provide necessary forms (welcome letter, information sheets, etc.)
• Schedule, confirm, and follow up on all patient appointments; maintain productive and efficient schedules for doctors and hygienists
• Review and prepare patient records for daily appointments, including noting outstanding treatment needs
• Ensure lab cases are received before scheduled appointments
• Check voicemails before the morning huddle; update the team on changes
• Monitor and manage the daily schedule to reduce gaps or delays in patient flow
• Maintain a short-call list and fill last-minute cancellations promptly
• Call any patients who are late and inform clinical staff accordingly
• Determine and communicate any continuing care needs before patients leave
• Note chronic cancellations or no-shows in patient records to aid in future scheduling decisions
• Present treatment plans to patients and make financial arrangements when needed
• Confirm patient appointments 48 hours in advance via phone, text, or email
• Check patient balances and collect co-pays and fees at time of service
• Verify insurance benefits for all new patients and update existing patients’ insurance records
• Text or email welcome packages to all new patients before their first visit
• Keep patients informed about delays or waiting times
• Maintain a clean and organized reception and file area
• Comply with all HIPAA, OSHA, and infection control standards
• Support community outreach efforts, such as local events, sponsorships, or health fairs
• Track marketing responses from campaigns and report results to management
• Post or coordinate social media updates in line with office guidelines

*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law