Dental Receptionist

Oakwood Dental - Staten Island, NY; New York (NY); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Flexible scheduling

Excellent work/life balance

Professional development

Paid time off (PTO)

401k

Medical

Job summary

Oakwood Dental - Staten Island, NY is seeking a Dental Receptionist to manage front desk operations and deliver an exceptional patient experience. The role offers flexible scheduling and a work-life balanced environment, with candidacy open to 1–5 days per week.

Responsibilities include greeting patients, scheduling, verifying insurance, handling payments, and coordinating referrals, while maintaining HIPAA-compliant records and clear communication with the team.

Qualifications

• Experience in a dental/healthcare front desk preferred.
• Knowledge of dental insurance billing and coding preferred.
• Strong communication and patient-centered approach.

Responsibilities

• Greet and check in patients warmly and professionally.
• Schedule, reschedule, and confirm appointments.
• Verify and update patient insurance information and claims.
• Answer phone calls and route inquiries.
• Maintain and organize patient records per HIPAA standards.
• Assist with referrals and pre-authorizations.
• Manage the office schedule to minimize downtime.
• Explain procedures and payment options to patients.
• Handle patient payments and post transactions.

Skills

Patient communication

Multitasking

Teamwork

Detail-oriented

Education

High school diploma or equivalent

Tools

Dentrix

Denticon

Job description

Dental Receptionist

Position Overview:

The ideal candidate will have experience in dental reception and office operation duties. This role is crucial in ensuring the smooth day-to-day operations of the office while maintaining an exceptional patient experience. We offer flexible scheduling, excellent work/life balance, and open to candidates that can work anywhere from one to five days per week!

Key Responsibilities:

• Greet and check in patients warmly and professionally.
• Schedule, reschedule, and confirm patient appointments to optimize the provider's schedule.
• Verify and update patient insurance information, ensuring accurate billing and claims processing.
• Answer phone calls promptly, addressing inquiries or routing calls to the appropriate team member.
• Maintain and organize patient records in compliance with HIPAA standards.
• Assist in coordinating referrals and pre-authorizations as needed.
• Monitor and manage the office schedule to minimize downtime and enhance productivity.
• Support office marketing efforts by discussing promotions and services with patients.
• Explain procedures, costs, and payment options clearly.
• Handle patient payments, post transactions, and manage financial arrangements.

Qualifications:

• Experience in a dental or healthcare front desk role is strongly preferred.
• Proficiency with dental practice management software (e.g., Dentrix, and/or Denticon).
• Knowledge of dental insurance billing and coding preferred.
• Treatment planning and coordination experience preferred but not required.
• Strong communication and interpersonal skills with a patient-centered approach.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• High school diploma or equivalent; additional certifications or training in dental administration is a plus.

Benefits:

• Competitive salary with potential for long-term growth.
• Comprehensive benefits package including paid time off and 401k.
• Flexible scheduling
• Excellent work/life balance
• Opportunities for professional development and training.
• A positive and team-oriented workplace culture.

Benefits:

• Medical
• Dental
• Vision
• 401k
• PTO

Compensation:

• $17-$30/hour