Dental Receptionist

Heartland Dental; Muncie (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading dental practice as a Dental Receptionist in Muncie, IN. This role focuses on providing exceptional patient care and supporting front office operations. The ideal candidate will thrive in a fast-paced environment and possess strong communication skills. Enjoy a family-oriented work culture with ample growth opportunities and benefits, including medical insurance, paid vacation, and bonuses.

Benefits

Medical, prescription drug, and vision insurance

Free dental services for yourself and your dependents

Life and disability insurance

Monthly and quarterly bonus opportunities

401(K) retirement plan

6 paid holidays annually

2 weeks paid vacation

Continuing education provided

Qualifications

• Experience in a fast-paced, customer-centric environment.
• 1+ years in dental or medical setting.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answering phones, checking mail/email.
• Schedule and confirm appointments for multiple providers.

Skills

Communication

Organizational Skills

Education

HIPAA Training

Tools

Dentrix

Job description

Join to apply for the Dental Receptionist role at Heartland Dental.

2 days ago Be among the first 25 applicants.

Job Title: Dental Front Office - Muncie, IN

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership — where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

About Innovative Dental Care

Innovative Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

Work Schedule & Location

• Monday - Friday, 7:15am - 4:30pm daily
• Located in NW Muncie, off Tillotson Ave
• Join a positive and welcoming team in a family-oriented practice

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Benefits

• Medical, prescription drug, and vision insurance
• Free dental services for yourself and your dependents minus lab fees
• Life and disability insurance
• Monthly and quarterly bonus opportunities
• 401(K) retirement plan
• 6 paid holidays annually (after 90 days of employment), 2 weeks paid vacation (after one year of employment)
• Continuing education provided and endless growth opportunities

Recognition

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These honors follow a review among 1.5 million companies nationwide, achieving a 5-star rating for both awards.

Role Responsibilities

• Greet and welcome patients to create a positive first impression
• Manage front office duties: answering phones, checking mail/email, communicating with patients and insurance companies
• Utilize Dentrix for scheduling and records management
• Schedule and confirm appointments for multiple providers
• File insurance claims, follow up on outstanding claims, verify benefits, and explain coverage
• Post insurance and patient payments, process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment
• Excellent communication and organizational skills
• Ability to access minimum PHI necessary, with HIPAA training and data safeguards

Preferred Experience

• 1+ years in dental or medical setting
• 1+ years in insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform duties with or without reasonable accommodation
• Sitting at a desk and working on a computer for prolonged periods
• Lift up to 15 pounds
• Attend virtual/in-person training periodically
• TB test required prior to employment (except in FL & TN)

At Heartland Dental, we’re committed to diversity and inclusion, providing equal employment opportunities.