DENTAL PSR (4344)

CVHS HEALTH SERVICES; Petersburg (VA); Presencial; USD 23.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RETIREMENT PLAN with 5% Employer Match

Health with no co-pay

Tuition reimbursement

Descripción de la vacante

CVHS Health Services in Petersburg, VA seeks a full-time Front Desk/Medical Office Assistant to greet patients, verify demographics and insurance, and manage EMR entries and payments. You will handle check-ins, authorizations, and daily reconciliations while maintaining confidentiality and excellent customer service.

Responsibilities include updating the EMR, scheduling, addressing patient questions, and assisting with financial guidance.

Formación

• Demonstrated competence in essential job functions.
• Detail oriented with strong customer service.
• Ability to work well with others under pressure.
• Respect for patient confidentiality and privacy.
• Ability to plan and coordinate work and schedules.

Responsabilidades

• Greets patients on arrival and directs to proper area.
• Updates patient demographics and insurance in EMR.
• Checks in all patients and secures necessary authorizations.
• Enters visits and payments into the system and generates referrals.
• Collects payments and explains charges at checkout.
• Prepares daily reconciliations and bank deposits.
• Answers questions about accounts and balances.
• Maintains and updates appointment system and no-show records.
• Explains CVHS services and patient policies.
• Identifies patients who may qualify for financial assistance.
• Coordinates transportation lists as needed.
• Ensures proper identification on records and EMR scanning.

Conocimientos

Detail oriented

Customer service

Teamwork

Communication skills

Organization

Confidentiality

Multitasking

Educación

High school diploma

Dental office experience

EMR knowledge

Herramientas

eClinicalWorks (eCW)

Descripción del empleo

Job Details: Job Location: Petersburg, VA 23805, Position Type: Full Time, Salary Range: $16.50 - $19.89 Hourly

Position Highlights

• Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organization
• Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)
• Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more
• Fully Integrated Electronic Health Record (EHR) - eClinicalWorks (eCW)
• License reimbursement and tuition reimbursement
• 10 Employer-Paid Holidays Per Year
• Vacation time available after 90 days of employment.

Schedule: Monday-Friday. This is a high-volume practice offering a rewarding, team-oriented work environment.

ESSENTIAL JOB FUNCTIONS

• Greets patients on their arrival and directs to proper area.
• Updates patient demographic and insurance information into the electronic medical records for new patients and makes changes, as necessary, to existing patient accounts.
• Assures that all patients are checked in.
• Secures appropriate authorization from outside providers as necessary.
• Enters medical, dental, pharmacy, transportation and ancillary service visits and related cash payments, into the computer system.
• Generate STAT referrals as assigned.
• Collects payments for services, current and past at time of check out.
• Explains patient charges at time of check out.
• Prepares daily reconciliation of input data to computer output for daily charges and payments.
• Prepares daily bank deposit of cash received.
• Delivers bank deposits to bank as necessary.
• Answers patient questions regarding their accounts and recommend balance adjustments as appropriate.
• Maintains accurate and up to date computerized appointment system. Records appointments scheduled, canceled or broken. Notifies patients and staff of cancellation or schedule changes.
• Assures that daily No-Show records are recorded in the EMR system.
• Explains CVHS services and appropriate patient policies and procedures.
• Identifies patients who might qualify for financial assistance.
• Refers patient complaints to appropriate CVHS personnel for resolution.
• Arranges, coordinates, and prepare daily list for transportation when necessary.
• Assures a form of identification is on all patient records prior to scanning into EMR.
• Prepare/print/fax within the EMR any medical/dental records requested from outside organizations.
• Review EMR for quality assurance as requested.
• Miscellaneous duplicating of forms, telephoning, etc.
• Processes Payment Plans.
• Performs other duties as assigned by supervisors.
• Acts as back up to other Front Desk staff as requested by supervisor.
• Attends work as scheduled.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates competence for essential job functions.
• Detail oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Neat appearance. Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.

Education, Training and Qualifications

• High school graduate.
• Preferably 3 years of dental office experience.
• Should have experience with or knowledge of EMR system.