DENTAL PSR

Central-Virginia-Health-Services,-Inc.; Petersburg (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with 5% employer match

Tuition reimbursement

License reimbursement

10 paid holidays per year

Job summary

Central-Virginia-Health-Services, Inc. is seeking a front desk coordinator to welcome patients, verify demographics and insurance, and ensure smooth check-in and checkout processes. The role requires accurate data entry in the EMR and coordination with clinical staff.

Responsibilities include handling payments, explaining charges, and maintaining appointment schedules while upholding patient confidentiality and a courteous, team-oriented approach in a high-volume dental environment.

Qualifications

• High school diploma or equivalent required.
• 3 years of dental office experience preferred.
• Experience with EMR systems, preferably eClinicalWorks.

Responsibilities

• Greet patients and direct to the proper area.
• Update patient demographics and insurance in the EMR.
• Check in patients and obtain necessary authorizations.
• Enter visits and payments into the EMR system.
• Explain charges at checkout and collect payments.
• Prepare and reconcile daily input data and deposits.
• Answer patient questions about accounts and policies.
• Maintain accurate and updated appointment schedules.
• Assist with scheduling changes and No-Show tracking.
• Refer patients to appropriate CVHS personnel for issues.

Skills

Detail oriented

Customer service

Communication

Phone skills

Confidentiality

Teamwork

Organizational skills

Tactful interaction

Education

High school diploma

Tools

EMR system (eClinicalWorks)

Job description

Position Highlights:· Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organization· Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)· Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more· Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)· License reimbursement and tuition reimbursement· 10 Employer-Paid Holidays Per Year· Vacation time available after 90 days of employment.Schedule: Monday–Friday. This is a high-volume practice offering a rewarding, team-oriented work environment.ESSENTIAL JOB FUNCTIONS:Greets patients on their arrival and directs to proper area.Updates patient demographic and insurance information into the electronic medical records for new patients and makes changes, as necessary, to existing patient accounts.Assures that all patients are checked in.Secures appropriate authorization from outside providers as necessary.Enters medical, dental, pharmacy, transportation and ancillary service visits and related cash payments, into the computer system.Generate STAT referrals as assigned.Collects payments for services, current and past at time of check out.Explains patient charges at time of check out.Prepares daily reconciliation of input data to computer output for daily charges and payments.Prepares daily bank deposit of cash received.Delivers bank deposits to bank as necessary.Answers patient questions regarding their accounts and recommend balance adjustments as appropriate.Maintains accurate and up to date computerized appointment system. Records appointments scheduled, canceled or broken. Notifies patients and staff of cancellation or schedule changes.Assures that daily No-Show records are recorded in the EMR system.Explains CVHS services and appropriate patient policies and procedures.Identifies patients who might qualify for financial assistance.Refers patient complaints to appropriate CVHS personnel for resolution.Arranges, coordinates, and prepare daily list for transportation when necessary.Assures a form of identification is on all patient records prior to scanning into EMR.Prepare/print/fax within the EMR any medical/dental records requested from outside organizations.Review EMR for quality assurance as requested.Miscellaneous duplicating of forms, telephoning, etc.Processes Payment Plans.Performs other duties as assigned by supervisors.Acts as back up to other Front Desk staff as requested by supervisor.Attends work as scheduled.KNOWLEDGE, SKILLS, AND ABILITIES:Demonstrates competence for essential job functions.Detail oriented.Excellent customer service skills.Ability to work well with others.Flexibility and ability to work under pressure.Neat appearance. Good telephone skills.Respect for patient confidentiality.Ability to plan and coordinate work.Ability to deal tactfully and courteously with CVHS staff and patients.EDUCATION, TRAINING AND EXPERIENCE:High school graduate.Preferably 3 years of dental office experience.Should have experience with or knowledge of EMR system.