Dental Practice Operations Lead - Patient Experience

Emergency Dental Care USA, Inc; Fort Worth (TX); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Job summary

Emergency Dental Care USA is seeking a dedicated Office Manager / Operations Lead in Fort Worth, TX. You will supervise front-of-house operations, coordinate staff schedules, and partner with leadership to drive clinic growth while maintaining exceptional patient service.

The role emphasizes communication, organizational excellence, and a culture-driven approach to support a high-performing dental team.

Qualifications

• Experience in a dedicated customer service or front-facing hospitality role.
• High School Diploma or equivalent required.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Strong organizational skills and emotional intelligence; ability to adapt to changing priorities.

Responsibilities

• Oversee daily clinic workflows and front-of-house operations to drive a great patient experience.
• Lead administrative staff, coordinate provider schedules and collaborate with leadership on growth initiatives.
• Manage scheduling logistics and ensure optimal clinic coverage with doctors and staff.
• Prepare operational reports and monitor key performance indicators.

Skills

Customer service

Organizational skills

Communication

Team leadership

Problem solving

Education

High School Diploma

Tools

Dentrix

Eaglesoft

Job description

Emergency Dental Care USA is seeking a dedicated Office Manager / Operations Lead in Fort Worth, TX. You will supervise front-of-house operations, coordinate staff schedules, and partner with leadership to drive clinic growth while maintaining exceptional patient service.

The role emphasizes communication, organizational excellence, and a culture-driven approach to support a high-performing dental team.