Dental Practice Manager: Patient Experience & Ops

Smalltowndental; Morton (IL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Uniform allowance

Employee events

Job summary

Smalltown Dental is seeking a Dental Practice Manager to lead multiple Illinois locations. You will oversee daily office operations, staff development, patient scheduling, and relationships with patients and physicians.

The role emphasizes HIPAA compliance, efficient processes, and improving the patient experience. The position involves travel between offices, staff scheduling, budgeting, and promoting patient growth through targeted programs.

Qualifications

• Duties focus on managing dental office operations, staff, and patient services.

Responsibilities

• Ensure the delivery of quality dental care to patients.
• Respond efficiently to patient and doctor needs and inquiries.
• Organize and present payment schedules with patients.
• Manage specialist referral process.
• Oversee daily office activities and provide direction to staff.
• Gather reports for monthly team meetings.
• Oversee project lists and hold team members accountable.
• Prepare agenda for team/department/doctor meetings and events.
• Train, develop, and manage staff to meet performance standards.
• Develop promotional programs to attract more patients.
• Assist in employee performance evaluation, promotion, termination, and retention activities.
• Follow and enforce office policies and regulations.
• Review and approve vacations, sick leave, and personal leave.
• Identify improvements and implement corrective actions.
• Oversee staff scheduling and supply purchases.
• Write reports and run management analyses.
• Maintain patient data securely and in compliance with privacy regulations.
• Adhere to HIPAA regulations and ensure office appearance/functionality.

Skills

Staff management

Scheduling

HIPAA compliance

Customer service

Communication

Job description

Smalltown Dental is seeking a Dental Practice Manager to lead multiple Illinois locations. You will oversee daily office operations, staff development, patient scheduling, and relationships with patients and physicians.

The role emphasizes HIPAA compliance, efficient processes, and improving the patient experience. The position involves travel between offices, staff scheduling, budgeting, and promoting patient growth through targeted programs.