Dental Practice Manager: Growth & Operations Leader

Cortlanddentalgroup; Springfield (MA); On-site; USD 65,000 - 100,000; Full time

Job summary

Benevis is seeking a Practice Manager to oversee the day-to-day operations of a multi-line dental office, including general dentistry, orthodontics, and expanded services. The role partners with the Director of Operations to drive growth and ensure operational excellence.

You will lead staff, manage scheduling, and monitor performance against financial targets, while maintaining excellent patient care and compliance with regulations.

Qualifications

• Minimum of 3 years of dental office experience.
• 1 year of dental office management preferred.
• High school or GED required; bachelor’s degree preferred.
• Strong communication and interpersonal skills.
• Knowledge of commercial insurance or Medicaid billing is a plus.

Responsibilities

• Ensure the office provides high-quality and compassionate dental care across general dentistry, orthodontics, and additional services.
• Oversee daily office operations and manage all staff members.
• Manage processes and best practices to support scheduling and show rate expectations.
• Maintain the office's operational readiness, appearance, and presentation.
• Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
• Use PowerBI and financial analytics to make and support business decisions.
• Ensure adequate staffing by interviewing and selecting candidates to align with patient schedules.
• Foster team member satisfaction and retention through effective communication and employee relations practices.
• Identify training needs and implement staff development initiatives.
• Provide concierge style support to specialists and independent contractors to align with program initiatives.

Skills

Microsoft Office

Communication

Team building

Interpersonal skills

Analytical abilities

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Benevis is seeking a Practice Manager to oversee the day-to-day operations of a multi-line dental office, including general dentistry, orthodontics, and expanded services. The role partners with the Director of Operations to drive growth and ensure operational excellence.

You will lead staff, manage scheduling, and monitor performance against financial targets, while maintaining excellent patient care and compliance with regulations.