Dental Practice Manager — Operations & Growth

Benevis; Springfield (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Benevis is seeking a Practice Manager to oversee the day-to-day operations of a multi-line dental office, including general dentistry, orthodontics, and expanded services. You will manage staff, drive performance, and partner with the Director of Operations to ensure operational excellence.

Strong insurance billing acumen and PowerBI fluency are preferred. In this role, you’ll lead scheduling efficiency, patient experience, and financial performance while coaching staff and aligning with company

Qualifications

• Minimum of 3 years of dental office experience.
• 1 year of dental office management preferred.
• High school or GED required; bachelor’s degree preferred.

Responsibilities

• Oversee daily office operations and manage all staff members.
• Manage processes and best practices to support scheduling and show rate expectations.
• Maintain the office's operational readiness, appearance, and presentation.
• Meet office performance, financial, and P&L goals, including patient forecasts and satisfaction metrics.
• Use PowerBI and financial analytics to make and support business decisions.
• Foster team member satisfaction and retention through effective communication, recognition, teamwork, and employee relations practices.
• Identify training needs and implement initiatives to support staff development.
• Provide concierge style support to specialty doctors and independent contractors.
• Track and monitor collections and follow up with patients.

Skills

Insurance billing knowledge

Customer service

Integrity

Financial acumen

Team building

Interpersonal communication

Report reading/writing

Work organization

Initiative and accountability

Education

High School or GED

Bachelor’s degree preferred

3+ years dental office experience

1 year dental office management preferred

Tools

Microsoft Office

Job description

Benevis is seeking a Practice Manager to oversee the day-to-day operations of a multi-line dental office, including general dentistry, orthodontics, and expanded services. You will manage staff, drive performance, and partner with the Director of Operations to ensure operational excellence.

Strong insurance billing acumen and PowerBI fluency are preferred. In this role, you’ll lead scheduling efficiency, patient experience, and financial performance while coaching staff and aligning with company