Dental Patient Relations Coordinator

Endodontic Associates Dental Group - Roseville; Roseville (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Flexible Spending & Health Savings

Job summary

Endodontic Associates Dental Group - Roseville is seeking a Dental Patient Relations Coordinator to help patients move forward with recommended treatment, coordinating care and following up to ensure timely care. You will work with doctors and clinical teams to answer questions, assist with scheduling, and document interactions in the practice management system.

You will play a key role in removing barriers to care, maintaining a compassionate, healthcare-centered approach, and supporting

Qualifications

• Customer service or patient-facing experience is required.
• Scheduling experience is preferred.
• Call center experience is a plus.

Responsibilities

• Review reports of diagnosed but unscheduled treatment.
• Contact patients by phone, email, text or other approved methods.
• Update patient charts and schedules in practice management software.

Skills

Customer service

Scheduling

Patient-facing

Communication

Education

High school diploma or equivalent

Job description

Overview

We are seeking a Dental Patient Relations Coordinator to join our team. In this role, you will help patients move forward with recommended dental treatment by providing proactive follow-up, coordinating care, and serving as a trusted resource throughout their treatment journey. Working closely with doctors and clinical teams, you'll answer basic treatment questions, assist with scheduling, coordinate medical clearances, and help remove barriers that may prevent patients from receiving timely care - all while delivering an exceptional patient experience.

We are a fast-paced, multi-location, multi-doctor practice with a friendly, welcoming team dedicated to providing excellent patient care. Our collaborative environment encourages teamwork, communication, and a supportive culture where everyone works together to help the practice thrive.

Schedule:

Full Time Monday-Friday 7:45am-4:15pm

Responsibilities

• Review reports of patients with diagnosed but unscheduled treatment.
• Contact patients by telephone, email, text or other approved methods of communication.
• Make appropriate changes in practice management software in patient’s chart and on schedule.
• Follow up with patients that have not cancelled or failed to schedule appointments.
• Contact patients or referring dentists when waiting on medical clearances for treatment.
• Maintain a professional, compassionate, healthcare centered approach during all interactions.
• Schedule existing patient appointments.
• Coordinate treatment appointments across multiple different locations.
• Maintain waitlists and call back lists.
• Coordinate with front office teams for continuity of patient care.
• Appropriately document all patient interactions in practice management software program.
• Understand and discuss approved payment options and insurance participation.
• Build trust and rapport with patients through professional communication.
• Demonstrate genuine concern for patient health and wellbeing.
• Support practice initiatives designed to improve patient care and treatment acceptance.
• Collaborate effectively with doctors, clinical teams and administrators.
• Contribute to a positive team culture.
• Please note that additional responsibilities may be assigned.

Qualifications

• High school diploma or equivalent
• Customer service, healthcare, scheduling or patient-facing experience
• Dental office experience (preferred)
• Call center or patient outreach experience

We Offer

• Competitive Compensation
• Comprehensive Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off & Paid Holidays
• Flexible Spending & Health Savings Accounts
• Life & Disability Insurance
• Employee Assistance & Wellness Programs
• Additional Voluntary Benefits
• And More!

Benefits available to eligible full-time and part-time employees working 20+ hours per week!

About Specialized Dental Partners

Specialized Dental Partners is a doctor-led network of 275+ specialty dental practices and 450+ doctors across multiple states. We offer the scale, resources, and professional connections that help specialists and teammates thrive, while maintaining the supportive culture and local relationships that define our organization.

Our purpose, We Care More, shapes how we support our doctors, teammates, and patients every day. We care more about patient outcomes, doctor success, teammate growth, meaningful relationships, and the communities we serve. By combining clinical excellence with a people-first culture, we create an environment where specialists can build rewarding careers while making a lasting impact.

At Specialized Dental Partners, you'll find more than a job. You'll find a community committed to helping you succeed. From mentorship and career development to clinical collaboration and leadership opportunities, we are committed to helping our people grow personally and professionally.

If you're looking for an organization where your expertise is valued, your growth is supported, and your work makes a meaningful difference, we'd love to meet you!

Specialized Dental Partners, its affiliates, related companies andindependently owned supported clinical practicesare proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range for this role is $23-$25 per hour. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.

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