Dental Patient Coordinator

Riccobene Associates Family Dentistry; Town of Mount Pleasant (NY); On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Life insurance

Paid time off

Team-oriented culture

Job summary

Riccobene Associates Family Dentistry is seeking a full-time Patient Coordinator for its Mount Pleasant location. You’ll be the friendly face at the front desk, ensuring smooth schedules, billing, and supply flow while delivering excellent patient service.

Responsibilities include greeting patients, checking in, processing payments, balancing daily registers, and coordinating appointments. Applicants should be reliable, communicative, and comfortable multitasking in a fast-paced dental office.

Qualifications

• Reliable with early start: 7:45 am daily.
• Able to be reached before/after hours when needed.
• Able to pass a credit check.
• High school diploma or equivalent.
• Calm under pressure with strong multitasking.
• Accurate handling of registers and details.
• Excellent communication in person and on the phone.
• Confidentiality and ethical conduct.
• Experience with Eaglesoft or Denticon is a plus.
• Strong organization and teamwork.

Responsibilities

• Greet patients with a warm, professional demeanor.
• Check patients in with current info.
• Collect co-payments and process checkout.
• Balance and close daily registers.
• Manage front desk tasks: phones, walk-ins, scheduling.
• Schedule appointments and call to confirm visits.
• Flag issues to Office Manager when needed.
• Support the team wherever needed.

Skills

Front desk

Customer service

Multitasking

Phone etiquette

Eaglesoft

Denticon

Education

High school diploma or equivalent

Tools

Eaglesoft

Denticon

Job description

Riccobene Associates Family Dentistry is growing, and we're looking for a full-time Patient Coordinator to be the friendly, organized face of our Mount Pleasant office! If you love working with people, thrive in a fast-paced environment, and take pride in keeping things running like clockwork, we want to meet you.

About the Role

As our Patient Coordinator, you'll be the heartbeat of the front office - the first smile patients see and the steady hand that keeps our schedule, billing, and supplies on track. You'll balance empathy with efficiency, making every patient feel welcome while keeping the day moving smoothly.

What You'll Do

• Greet patients with a warm, professional, polished demeanor
• Check patients in, making sure all info is accurate and up to date
• Collect co-payments and check patients out
• Balance and close out registers daily
• Juggle a busy front desk with confidence - ringing phones, walk-ins, and scheduling, all at once
• Schedule appointments and call to confirm upcoming visits
• Flag issues to the Office Manager when needed
• Jump in wherever the team needs support

What You Bring

• Reliability - able to arrive by 7:45 am for our 8:00 am opening, every day
• Flexibility to be reached before/after hours when needed
• Ability to pass a credit check
• High school diploma or equivalent
• A cool head under pressure and sharp multitasking skills
• Confidence balancing registers and handling detail-heavy work
• Excellent communication skills, in person and on the phone
• A commitment to confidentiality and ethical conduct
• Strong computer skills - Eaglesoft or Denticon experience a plus
• Top-notch organization and the ability to work independently and as part of a team
• Dental front desk experience preferred, but not required - we're happy to train the right person!

Why You'll Love It Here

• Competitive pay
• Full health, dental, and vision insurance
• Life insurance
• Paid time off
• A supportive, team-oriented culture at a growing practice