Dental Patient Coordinator

Riccobene Associates Family Dentistry; Durham (NC); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Descripción de la vacante

Riccobene Associates Family Dentistry in Durham, NC seeks a Patient Coordinator to support front‑office operations Tuesday through Friday. The role focuses on scheduling, insurance verification, payments, and accurate patient data for billing.

It is non‑clinical and centers on delivering a positive patient experience while aiding office workflow. The candidate should have strong communication, ability to multi‑task, and experience in a fast‑paced dental front desk environment.

Formación

• High school diploma or equivalent is required.
• Customer service experience is needed in a front-office setting.
• Ability to balance multiple tasks and maintain accuracy under pressure.

Responsabilidades

• Greet and assist patients professionally to ensure a positive front‑office experience.
• Check‑in patients and collect required information in the patient management system.
• Collect co‑payments and process payments accurately.
• Check‑out patients and schedule follow‑ups as needed.
• Run and process applicable reports and monitor office emails.
• Utilize RevenueWell for confirmations, communications, and insurance requests.
• Verify insurance coverage and obtain pre‑authorizations when required.
• Close out shifts and balance registers daily; prepare routing for next day.
• Escalate issues to the Office Manager when necessary.

Conocimientos

Customer Service

Communication

Multi-tasking

Attention to detail

Data entry

Teamwork

Confidentiality

Time management

Educación

High school diploma or equivalent

Herramientas

Patient management software

Descripción del empleo

POSITION SUMMARY

Our Durham team is looking for a Patient Coordinator to join our office Tuesday through Friday! The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

• Greeting and assisting patients professionally to ensure a positive front‑office experience
• Checking‑in patients to ensure they have all the necessary information in the patient management software
• Collecting co‑payments
• Checking‑out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre‑authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi‑task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same‑day or next‑day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager

Other duties and responsibilities as assigned.

QUALIFICATIONS

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

• Ability to reliably arrive in time to support office opening and scheduled business hours
  • Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
  • Subject to background screening consistent with applicable law and job‑related business needs
  • High school diploma or equivalent
  • Customer Service experience
  • Ability to work in a fast‑paced environment and manage competing priorities
  • Ability to balance registers accurately
  • Strong communication skills
  • Must exhibit ethical conduct & confidentiality
  • High attention to detail and accuracy
  • Strong computer and organization skills
  • Communicates clearly and professionally with patients and team members in person and by phone
  • Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
  • Dental or medical front desk experience preferred

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance