Dental - Patient Care Coordinator

Hopkins Family Dentistry; Ramsey (MN); On-site; USD 20,000 - 26,000; Full time

Job summary

River's Bend Family Dental in Ramsey, MN is seeking a Patient Care Coordinator to ensure seamless coordination between dental care providers, patients, and insurers. You will verify coverage, prepare and submit claims, and help patients understand benefits and costs.

The role emphasizes accurate records, timely reimbursements, and compliant practices. Strong communication, organizational skills, and familiarity with dental billing software are essential; experience with EHR and ADA CDT codes is

Qualifications

• Minimum of 1 year of experience in dental insurance coordination or medical billing.
• Strong knowledge of dental insurance plans, terminology, and claim processes.
• Proficiency with dental practice management software and electronic health records (EHR).
• Excellent communication and organizational skills.

Responsibilities

• Verify patient dental insurance coverage and eligibility prior to appointments.
• Prepare, submit, and follow up on dental insurance claims to ensure timely payment.
• Communicate with insurance companies to resolve claim denials, discrepancies, or delays.
• Assist patients in understanding their insurance benefits, co-pays, deductibles, and out-of-pocket costs.
• Maintain accurate and up-to-date insurance records and documentation in compliance with regulatory standards.
• Collaborate with dental office staff to coordinate billing and patient scheduling based on insurance authorizations.
• Monitor changes in dental insurance policies and update internal procedures accordingly.

Skills

Communication skills

Organizational skills

Detail-oriented

Customer service

Tools

Dental practice management software

Electronic Health Records (EHR)

ADA CDT codes familiarity

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dental - Patient Care Coordinator

Full Time River's Bend Family Dental, Ramsey, MN, US

15 days ago Requisition ID: 1023

Salary Range: $20.00 To $26.00 Annually

About Company:

At Rivers Bend Family Dental in Ramsey, MN, we are committed to providing exceptional dental care in a warm and welcoming environment. Our practice is equipped with state-of-the-art tools and technology, enabling us to deliver high-quality patient experiences. We pride ourselves on offering a comprehensive range of services, from routine check-ups to advanced treatments, ensuring that every patient's needs are met with the utmost professionalism and care.

We believe that our team is our greatest asset. We foster a collaborative culture where every staff member is valued and encouraged to contribute their unique skills and perspectives. Our supportive work environment promotes continuous learning and growth, allowing you to thrive both personally and professionally.

In addition to a competitive salary, we offer a comprehensive benefits package designed to support your well-being and career development.

About the Role:

The Patient Care Coordinator plays a critical role in ensuring seamless coordination between dental care providers, patients, and insurance companies. This position is responsible for managing insurance claims, verifying patient coverage, and facilitating timely reimbursements to support the financial health of the dental practice. The coordinator acts as a liaison to resolve insurance-related issues, helping patients understand their benefits and coverage limitations. By maintaining accurate records and staying current with insurance policies and regulations, the coordinator ensures compliance and optimizes revenue cycle management. Ultimately, this role contributes to an efficient, patient-centered experience by minimizing insurance-related obstacles and supporting the practice’s operational success.

Minimum Qualifications:

• Minimum of 1 year of experience in dental insurance coordination or medical billing.
• Strong knowledge of dental insurance plans, terminology, and claim processes.
• Proficiency with dental practice management software and electronic health records (EHR).
• Excellent communication and organizational skills.

Preferred Qualifications:

• Experience working with multiple dental insurance carriers and familiarity with ADA CDT codes.
• Knowledge of HIPAA regulations and compliance standards.
• Ability to analyze and resolve complex insurance claim issues.
• Experience in a fast-paced dental or healthcare environment.

Responsibilities:

• Verify patient dental insurance coverage and eligibility prior to appointments.
• Prepare, submit, and follow up on dental insurance claims to ensure timely payment.
• Communicate with insurance companies to resolve claim denials, discrepancies, or delays.
• Assist patients in understanding their insurance benefits, co-pays, deductibles, and out-of-pocket costs.
• Maintain accurate and up-to-date insurance records and documentation in compliance with regulatory standards.
• Collaborate with dental office staff to coordinate billing and patient scheduling based on insurance authorizations.
• Monitor changes in dental insurance policies and update internal procedures accordingly.

Skills:

The Patient Care Coordinator utilizes strong communication skills daily to interact effectively with patients, insurance representatives, and dental staff, ensuring clarity and resolution of insurance matters. Organizational skills are essential for managing multiple claims, tracking payments, and maintaining accurate records to support billing accuracy and compliance. Analytical skills help in reviewing insurance policies, identifying discrepancies, and resolving claim denials efficiently. Proficiency with dental practice management software and electronic health records enables the coordinator to streamline workflows and maintain up-to-date patient insurance information. Additionally, knowledge of regulatory requirements such as HIPAA ensures that all insurance processes adhere to legal and ethical standards, safeguarding patient information.