Dental Patient Access Registrar

SWLA Center for Health Services; Louisiana; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dedicated team at a leading health services center as a Dental Patient Access Registrar. In this vital role, you will be the first point of contact for patients, ensuring they receive exceptional service from the moment they arrive. Your responsibilities will include managing patient paperwork, verifying insurance information, and collecting payments, all while maintaining a professional demeanor. This position offers a dynamic work environment where your contributions will directly impact patient care. If you are passionate about healthcare and possess strong customer service skills, this is an exciting opportunity to advance your career in a supportive and rewarding setting.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

401k Matching

Paid Time Off

Paid Sick Leave

Paid Holidays

Employee Assistance Program

Qualifications

• High school graduate required with certification as Medical Office Assistant.
• Experience in a medical or dental office setting is essential.

Responsibilities

• Greet patients and visitors professionally and assist with check-ins.
• Verify patient demographics and insurance information accurately.
• Maintain confidentiality and adhere to HIPAA guidelines.

Skills

Customer Service

Insurance Verification

Medicare/Medicaid Knowledge

Attention to Detail

Professional Attitude

Education

High School Diploma

Certification as Medical Office Assistant

Experience in Medical/Dental Office

Job description

SWLA CENTER FOR HEALTH SERVICES

JOB DESCRIPTION

JOB TITLE: Dental Patient Access Registrar

DEPARTMENT: Dental Front Desk

SUPERVISED BY: Site Operations Manager

SUMMARY:

The Patient Access Representative is responsible for greeting incoming patients and visitors with excellent customer service. This position requires the employee to distribute and collect necessary paperwork, enter accurate demographics and insurance information, collect copayments, review balances in conjunction with billing staff, and offer all patients sliding scale applications. The Site Operations Manager directly supervises this position.

EDUCATION, TRAINING AND EXPERIENCE:

1. High school graduate required.
2. Certification as Medical Office Assistant and/or Medical Assistant.
3. Previous experience in a medical or dental office setting required.
4. Must understand Medicare/Medicaid and insurance plans.
5. Must understand insurance verification, insurance eligibility, and insurance payers.
6. Confident positive manner and appearance.
7. Strong customer service experience.
8. Must maintain a professional attitude under pressure.
9. Employ correct grammatical English and write legibly in order to complete appropriate paperwork.

JOB RESPONSIBILITIES:

1. Greet patients and visitors in a professional and welcoming manner.
2. Pay attention to detail in regards to all aspects of job requirements.
3. Enter/verify patient demographics correctly in the system.
4. Ensure that patients are arrived in a timely manner.
5. Enter/verify all patient insurance information correctly in the system.
6. Display understanding of the process of triage/walk-ins and same-day appointments.
7. Knowledge of Medicare/Medicaid and commercial insurance plan benefits.
8. Ensure that all Sliding Fee Scale patients are properly screened.
9. Ensure to collect all co-pays and self-pay charges at the time of visit.
10. Attend to all patients that are waiting in the lobby.
11. Assist patients with checking in on the patient kiosk.
12. Assist patients with signing in on the patient portal.
13. Review daily payment posting for accuracy.
14. Keep cash drawer locked and accurate at all times.
15. Participate in educational activities and attend designated staff meetings.
16. Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.
17. Answer telephone calls in a pleasant and helpful manner.
18. Understand and follow all oral and written instructions.
19. Ensure that all visitors sign in on the appropriate log sheet and a visitor tag is given.
20. Keep area neat, clean, and organized.
21. Ensure that all patient documents are scanned in the same day.
22. Other duties as assigned.

BENEFITS:

We offer competitive pay and our benefits package includes:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• 401k Matching
• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• Employee Assistance Program

SCHEDULE:

All staff follows our clinic operational hours.

• Monday: 8:00 am to 5:30 pm
• Tuesday: 8:00 am to 5:30 pm
• Wednesday: 8:00 am to 5:30 pm
• Thursday: 8:00 am to 5:30 pm
• Friday: 8:00 am to 2:00 pm
• Saturday: Closed
• Sunday: Closed